Case Management Officer at Community Schemes Ombud Service (CSOS)

Description

• Assessment on all applications for dispute resolution to determine jurisdiction.
• Identification of issues in dispute in terms of Section 39 of the CSOS Act.
• Prepare Notice 43 and 44 in terms of the CSOS Act.
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.
• Prepare file for Conciliation hearing.
• Managing and capturing reports on case management system in the division.
• Assist with telephone complaints as well as walk-in applicants.
• Provide weekly feedback to complainants.
• Prepare monthly reports on all matters.
• Maintain diary of all matters.
• Assist with ad hoc administrative support and duties within the division

Requirements

• Degree in Law (NQF 7).
• 2 – 3 Years experience in Dispute Resolution processes or the legal environment,
• Knowledge of the Dispute Resolution process and Community Schemes.
• Deadline focused.
• Strong work ethic.
• Team player.
• Knowledge of computerized telephone management system.
• Basic administrative functional knowledge (typing and filing)

Closing Date: 07 August 2026