Case Management Officer at The Commission for Conciliation, Mediation and Arbitration (CCMA)

Purpose

• To effectively and efficiently handle queries and assist the public with regard to appropriate processing procedures, screening of cases in terms of relevant legislation and CCMA guidelines.

Key Performance Areas:-

•  Case Advice
•  Case Screening
•  Case Capturing
•  Schedule and screen documentation
•  Process outcome and finalise cases
•  Venue Administration
•  Pre-Conciliation

Key Requirements:

• Unless a candidate can demonstrate suitability through relevant experience of not less than three (3) years in Employment Laws, Trade Union environment/Bargaining Council/Labour Inspector or Human Resources role, a Matric and Diploma in Labour Relations (or relevant equivalent) with one
• (1) year of practical experience will be required
• One (1) to three (3) years relevant working experience in a case management service Employment Laws, Trade Union environment/Bargaining Council/Labour Inspector or Human Resources role
• At least 2 African languages would be an advantage