Case Management Officer - Western Cape x1 (Ref. CSOS/CMO/WC/02/24) at Community Schemes Ombud Service (CSOS)

Requirements

• Degree in Law (NQF level 7). 
• 2-3 years of experience within the legal environment. 

Key Performance Areas 

• Assessment on all applications for dispute resolution to determine jurisdiction. 
• Identification of issues in dispute to Section 39 of the CSOS Act. 
• Prepare Notice 43 to CSOS Act. 
• Facilitate submissions received from various interested parties to Section 44 of the CSOS Act;. 
• Set the matter down for a Conciliation hearing to Section 47 of the CSOS Act. 
• Prepare file for Conciliation hearing. 
• File management. 
• Managing and capturing reports on case management system in the division. 
• Assist with telephone complaints as well as walk-in applicants. 
• Providing weekly feedback to complainants. 
• Prepare monthly reports on all matters. 
• Maintain diary of all matters. 
• Assist with various administrative support and duties within the division.