Avalable Job Vacancies at Community Schemes Ombud Service (CSOS)

Requirements:

• Bachelor’s degree in Law/BProc/ LLB. 
• Admitted as an Attorney. 
• Expertise and understanding of Community Schemes governance and adjudication of disputes. 
• 5 years of expertise as an Adjudicator or Senior Management role or 10 years as a conciliator and/or court work/litigation/conciliation and/or arbitration processes of the CCMA or Bargaining Councils. 
• Ability to resolve complex disputes. 
• Ability to draft judgments and reports. 
• Understanding the political and legislative environment of the CSOS and thorough knowledge of the CSOS as well as the Sectional Titles Management Act. 
• Thorough knowledge of the CSOS Act as well as Sectional Titles Management Act, Companies Act, Housing Scheme for Retired Persons Act South Africa, Co-operatives Act, Promotion of Administrative Justice Act. 
• Expert user of case management modules and Client and service centric. 
• MS Office skills. 

Key Performance Areas: 

• Conduct adjudications on disputes referred to adjudication in a fair, equitable and transparent manner. 
• Working with the Dispute & Governance team. 
• Excellent case management and closure of all matters within the prescribed time limit. 
• Ensure that the adjudication order is issued to both parties with enforcement notices. 
• Issue Adjudication orders with prescribed timeframes. 
• Subject their adjudication orders to quality assurance. 
• Prepare and issue Notices of Set down for all Adjudication hearings inviting parties to a formal or virtual hearings. 
• Consider all evidence. 
• Conduct investigations, inspections, enter or inspect asset, record or another document. 
• Evaluate all evidence, apply legal research and applicable case law. 
• Issues an adjudication order which is binding on the parties to the dispute. 

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Requirements

• Degree in Law (NQF level 7). 
• 2-3 years of experience within the legal environment. 

Key Performance Areas 

• Assessment on all applications for dispute resolution to determine jurisdiction. 
• Identification of issues in dispute to Section 39 of the CSOS Act. 
• Prepare Notice 43 to CSOS Act. 
• Facilitate submissions received from various interested parties to Section 44 of the CSOS Act;. 
• Set the matter down for a Conciliation hearing to Section 47 of the CSOS Act. 
• Prepare file for Conciliation hearing. 
• File management. 
• Managing and capturing reports on case management system in the division. 
• Assist with telephone complaints as well as walk-in applicants. 
• Providing weekly feedback to complainants. 
• Prepare monthly reports on all matters. 
• Maintain diary of all matters. 
• Assist with various administrative support and duties within the division. 

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Requirements

• Bachelor’s degree in law / NQF 7. 
• At least 3 – 5 years of experience in the dispute resolution environment. 
• Understanding of the case management process. 
• Knowledge in the reporting and processing of cases in the dispute resolution environment. 
• Knowledge of current professional standards and of the Community Schemes environment. 
• Knowledge of the CSOS Act and other legislation. 
• Understanding of systems and information systems. 
• MS Office skills. 
• Analytical skills. 
• Innovative skills. 
• Report writing. 

Key Performance Areas 

• Preparing and issuing Notices of Set down for all Conciliation hearings, inviting parties to a formal conciliation hearing. 
• Facilitating the Conciliation sessions and assisting parties to find a resolution. 
• Drafting Settlement Agreements and ensuring that they are signed by both parties. 
• Prepare and issue Notices of Non-Resolution and referral to adjudication on all disputes that are not resolved at conciliation. 
• Conduct informal telephone conciliations on simple quick resolution matters. 
• Dispose of disputes in an efficient and effective cost-effective manner. 
• Excellent case management and closure of all matters within the prescribed time limit. 
• Ensuring that all case management documents are properly filed and comply to the generally accepted standards (SOP). 
• Preparing detailed conciliation report. 
• Creating awareness on walk-in applicants and/or telephonic applicants on an ad hoc basis. 
• Attend to keeping and maintaining accurate statistics and reports. 
• Attend and present in internal and external training within the Dispute Resolution unit. 

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Requirements

• Bachelor’s degree in law / NQF 7. 
• At least 3 – 5 years of experience in the dispute resolution environment. 
• Understanding of the case management process. 
• Knowledge in the reporting and processing of cases in the dispute resolution environment. 
• Knowledge of current professional standards and of the Community Schemes environment. 
• Knowledge of the CSOS Act and other legislation. 
• Understanding of systems and information systems. 
• MS Office skills. 
• Analytical skills. 
• Innovative skills. 
• Report writing. 

Key Performance Areas 

• Preparing and issuing Notices of Set down for all Conciliation hearings, inviting parties to a formal conciliation hearing. 
• Facilitating the Conciliation sessions and assisting parties to find a resolution. 
• Drafting Settlement Agreements and ensuring that they are signed by both parties. 
• Prepare and issue Notices of Non-Resolution and referral to adjudication on all disputes that are not resolved at conciliation. 
• Conduct informal telephone conciliations on simple quick resolution matters. 
• Dispose of disputes in an efficient and effective cost-effective manner. 
• Excellent case management and closure of all matters within the prescribed time limit. 
• Ensuring that all case management documents are properly filed and comply to the generally accepted standards (SOP). 
• Preparing detailed conciliation report. 
• Creating awareness on walk-in applicants and/or telephonic applicants on an ad hoc basis. 
• Attend to keeping and maintaining accurate statistics and reports. 
• Attend and present in internal and external training within the Dispute Resolution unit. 

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Requirements

• Grade 12 + A National Diploma in Public Administration / Office Management. 
• B Degree or equivalent qualification will be an added advantage. 
• 1 to 2 years of experience rendering administrative functions or data capturing. 
• Understanding of the CSOS Act, 2011. 
• Computer Literate: MS Office 365 applications. 
• Sound knowledge of administration. 

Key Performance Areas 

• Registration of dispute applications and management of records system. 
• Registration of schemes and maintenance of governance documentation. 
• Maintenance of accurate information. 
• Maintenance of Amendment of Particular and Waiver’s database. 
• Allocation of dispute resolution & scheme governance files to CSOS staff. 
• Ensure compliance with dispute and governance standard operating procedures (SOP) within CSOS. 

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Requirements

• Degree in law.
• Advanced legal research.
• Experience in quality assurance within a legal environment.
• Risk Management experience within a legal environment will be an added advantage.
• Previous experience in an alternative dispute resolution environment will be added advantage.
• 5 years’ experience in a legal compliance environment.
• Advanced knowledge in alternative dispute resolution.
• Knowledge of the community schemes environment/sector.
• Sound understanding of political and legislative environment of the CSOS Act as well as the Sectional Titles Management Act, Companies Act, Shareblock Act, Schemes for Retired Persons Act and Cooperative Act.
• Strong intellect, attention to detail with an understanding of interpretation of statutes.
• Advanced legal research and excellent communication skills – both verbal and written
• Have knowledge of systems and information systems.
• Advanced MS Office skills.
• Problem-solving and decision-making skills
• Analytical skills.
• Innovative skills.

Key Performance Areas

• Manage the quality assurance adjudication unit by ensuring that the unit conducts assessments into adjudication orders to determine if the quality of the orders meet the CSOS standard.
• Ensure the quality assurance team provide commentary for consideration on relief ordered against relief sought.
• Research on case law and/ legal prescripts referenced in the order and provide commentary.
• Ensure compliance to the usage of correct template for all adjudication orders.
• Participate in forums and tasks, overall research, and regional training to ensure service delivery.
• Manage resources (i.e., budget/ finance, asset/ equipment, and staff) within the unit to ensure that they are utilized optimally.

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Requirements

• Grade 12 plus secretarial training and/or certificate in MS Office Suite. 
• A secretarial diploma or a diploma in office administration or equivalent. 
• 5-7 years working experience within a secretarial of administrative support role to a senior manager or executive in general office practices or procedures. 
• Knowledge of principles and practices of organization, records management, and general administration, 
• Basic principles and practices of bookkeeping. 

Key Performance Areas 

• Receive and record incoming and outgoing correspondence to ensure proper recordkeeping for the Division. 
• Prepare and distribute minutes, presentations, as well as general office documentation/communication to ensure that information, reach relevant identified parties. 
• Perform general office duties. 
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the Division. 
• Responsible for the accommodation and flight arrangements for the Executive in accordance with CSOS travelling policy and procedures to the satisfaction of the division. 
• Provide management support to the Executive. 

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Requirements

• A secretarial diploma/diploma or office administration or equivalent. 
• 6 months - 1 years working experience within a secretarial of administrative support role to a senior manager or executive in general office practices or procedures. 
• Effective Communication. 
• Writing skills. 
• Analytical. 
• Attention to Detail. 
• Office Management. 
• Ability to operate standard office equipment. 
• Ability to follow written and oral instructions. 

Key Performance Areas 

• Receive and record incoming and outgoing correspondence to ensure proper record- keeping for the Division. 
• Prepare and distribute minutes, presentations, as well as general office documentation/communication to ensure that information, reach relevant identified parties. 
• Perform general office duties. 
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the Division. 
• Prepare for and plan CSOS events. 
• Responsible for the accommodation and flight arrangements for the Executive & Satellite Coordinator in accordance with CSOS travelling policy and procedures to the satisfaction of the division. 
• Provide admin support to the Satellite Coordinator & Executive. 

go to method of application »

Requirements

• A secretarial diploma/diploma or office administration or equivalent. 
• 6 months - 1 years working experience within a secretarial of administrative support role to a senior manager or executive in general office practices or procedures. 
• Effective Communication. 
• Writing skills. 
• Analytical. 
• Attention to Detail. 
• Office Management. 
• Ability to operate standard office equipment. 
• Ability to follow written and oral instructions. 

Key Performance Areas 

• Receive and record incoming and outgoing correspondence to ensure proper record- keeping for the Division. 
• Prepare and distribute minutes, presentations, as well as general office documentation/communication to ensure that information, reach relevant identified parties. 
• Perform general office duties. 
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the Division. 
• Prepare for and plan CSOS events. 
• Responsible for the accommodation and flight arrangements for the Executive & Satellite Coordinator in accordance with CSOS travelling policy and procedures to the satisfaction of the division. 
• Provide admin support to the Satellite Coordinator & Executive. 

go to method of application »

Requirements

• A secretarial diploma/diploma or office administration or equivalent. 
• 6 months - 1 years working experience within a secretarial of administrative support role to a senior manager or executive in general office practices or procedures. 
• Effective Communication. 
• Writing skills. 
• Analytical. 
• Attention to Detail. 
• Office Management. 
• Ability to operate standard office equipment. 
• Ability to follow written and oral instructions. 

Key Performance Areas 

• Receive and record incoming and outgoing correspondence to ensure proper record- keeping for the Division. 
• Prepare and distribute minutes, presentations, as well as general office documentation/communication to ensure that information, reach relevant identified parties. 
• Perform general office duties. 
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the Division. 
• Prepare for and plan CSOS events. 
• Responsible for the accommodation and flight arrangements for the Executive & Satellite Coordinator in accordance with CSOS travelling policy and procedures to the satisfaction of the division. 
• Provide admin support to the Satellite Coordinator & Executive. 

go to method of application »

Requirements

• A secretarial diploma/diploma or office administration or equivalent. 
• 6 months - 1 years working experience within a secretarial of administrative support role to a senior manager or executive in general office practices or procedures. 
• Effective Communication. 
• Writing skills. 
• Analytical. 
• Attention to Detail. 
• Office Management. 
• Ability to operate standard office equipment. 
• Ability to follow written and oral instructions. 

Key Performance Areas 

• Receive and record incoming and outgoing correspondence to ensure proper record- keeping for the Division. 
• Prepare and distribute minutes, presentations, as well as general office documentation/communication to ensure that information, reach relevant identified parties. 
• Perform general office duties. 
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the Division. 
• Prepare for and plan CSOS events. 
• Responsible for the accommodation and flight arrangements for the Executive & Satellite Coordinator in accordance with CSOS travelling policy and procedures to the satisfaction of the division. 
• Provide admin support to the Satellite Coordinator & Executive. 

go to method of application »

Requirements

• Bachelor’s Degree in Law.
• A post graduate degree will be an added advantage.
• At least 5 years’ experience in a legal environment, drafting legal documents.
• Previous experience in a dispute resolution environment will be an advantage.
• Advanced knowledge of alternative dispute resolution
• Knowledge of the community schemes environment
• Sound understanding of political and legislative environment of the CSOS Act as well as well the Sectional Titles Management Act, Companies Act, Share Block Act, Schemes for Retired Persons Act and Cooperative Act.
• Have knowledge of systems and information systems.
• Advanced MS Office skills.
• Problem-solving and decision-making skills.
• Strong intellect, attention to detail with an understanding of interpretation of statutes.
• As the Sectional Titles Management Act, Companies Act, Share Block Act, Schemes for Retired Persons Act and Cooperative Act.
• Have knowledge of systems and information systems.
• Advanced MS Office skills.
• Problem-solving and decision-making skills.
• Analytical skills.
• Innovative skills.
• Strong intellect, attention to detail with an understanding of interpretation of statutes.
• Advanced legal research and excellent communication skills – both verbal and written.

Key Performance Areas

• Conduct legal research on issues determined in the adjudication order and commentary for adjudicators to consider.
• Conduct an assurance of adjudication orders to determine if the quality of the order meets the CSOS required standard.
• Whether the adjudicator’s argument is supported by legal authority (legislation and case law).
• Whether the adjudicator conducted legal research and applied it correctly.
• Whether the adjudicator used the prescribed template with the approved format and language.
• Issuing a Quality Assurance Certificate within prescribed timeframes for each order.
• Quality assured and identifying all non-compliance issues for the adjudicator’s consideration.

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Requirements

• A 3 – year degree in Law (NQF 7). 
• A total of 4 years working experience. 
• Postgraduate qualification in Law and Admission as an Attorney will be advantageous. 
• Previous experience in Sectional Titles will be advantageous. 
• Advances MS Office (Word, Excel and PowerPoint). 
• Extensive knowledge of the CSOS Act & Regulations. 
• Sectional Titles Schemes Management Act & Regulations. 
• Companies Act. 
• Constitution. 
• POPI Act. 
• Knowledge of good governance. 

Key Performance Areas 

• Ensure compliance of Community Schemes Governance Documents with all applicable legislation. 
• Receive the schemes governance documentation (new sectional title, amendment of an existing and registered scheme from regulation, rules, unanimous resolutions). 
• Liaise with the scheme for outstanding documents. 
• Conduct quality assurance on the schemes governance documentation. 
• Compile a report with recommendations for the scheme. 
• Receive community schemes amended version. 
• Conduct further verification and quality assurance on the amended documentation. 
• Issue the approval certificate. 
• Submit to the office of the Chief Ombud for signature. 
• Present the signed signature to the scheme. 
• Update the database. 
• Liaise with the deeds office and receive establishment certificates. 
• Check that all documents are attached as per the application form. 
• Verify the authenticity of submitted documentation. 
• Receive correct measures from schemes. 
• Monitor compliance. 
• Update the schemes database compliance status. 
• Submit the certificate to the Chief Ombud for approval. 
• Ensure that all suggested amendments on the Community Schemes Governance document have been affected by the Executive Authority of the Community Schemes. 
• Governance document and the final document submitted to CSOS. 
• Ensure that the Community Schemes Governance Documentation is legible and complete. 
• Request the community schemes to replace the Governance documentation where necessary. 
• Ensure that the Governance Documentation are of good quality. 
• Ensure that the Governance Documentation is archived as per the Record Management Policy. 
• Process all applications for requests for access to the Governance Documentation. 
• Retrieve the Governance Documentation from archive files where necessary. 
• Ensure that the access fee is paid by the requested before access to information is granted. 
• Provide the duly registered Community Scheme with the compliance certificate after approval by the Chief Ombud. 
• Submitting management reports on the implementation of the CSOS Act about Community Schemes Governance Documentation management. 
• Facilitate the development and implementation of the Governance Documentation Management Policy. 

go to method of application »

Requirements

• A 3 – year degree in Law (NQF 7). 
• A total of 4 years working experience. 
• Postgraduate qualification in Law and Admission as an Attorney will be advantageous. 
• Previous experience in Sectional Titles will be advantageous. 
• Advances MS Office (Word, Excel and PowerPoint). 
• Extensive knowledge of the CSOS Act & Regulations. 
• Sectional Titles Schemes Management Act & Regulations. 
• Companies Act. 
• Constitution. 
• POPI Act. 
• Knowledge of good governance. 

Key Performance Areas 

• Ensure compliance of Community Schemes Governance Documents with all applicable legislation. 
• Receive the schemes governance documentation (new sectional title, amendment of an existing and registered scheme from regulation, rules, unanimous resolutions). 
• Liaise with the scheme for outstanding documents. 
• Conduct quality assurance on the schemes governance documentation. 
• Compile a report with recommendations for the scheme. 
• Receive community schemes amended version. 
• Conduct further verification and quality assurance on the amended documentation. 
• Issue the approval certificate. 
• Submit to the office of the Chief Ombud for signature. 
• Present the signed signature to the scheme. 
• Update the database. 
• Liaise with the deeds office and receive establishment certificates. 
• Check that all documents are attached as per the application form. 
• Verify the authenticity of submitted documentation. 
• Receive correct measures from schemes. 
• Monitor compliance. 
• Update the schemes database compliance status. 
• Submit the certificate to the Chief Ombud for approval. 
• Ensure that all suggested amendments on the Community Schemes Governance document have been affected by the Executive Authority of the Community Schemes. 
• Governance document and the final document submitted to CSOS. 
• Ensure that the Community Schemes Governance Documentation is legible and complete. 
• Request the community schemes to replace the Governance documentation where necessary. 
• Ensure that the Governance Documentation are of good quality. 
• Ensure that the Governance Documentation is archived as per the Record Management Policy. 
• Process all applications for requests for access to the Governance Documentation. 
• Retrieve the Governance Documentation from archive files where necessary. 
• Ensure that the access fee is paid by the requested before access to information is granted. 
• Provide the duly registered Community Scheme with the compliance certificate after approval by the Chief Ombud. 
• Submitting management reports on the implementation of the CSOS Act about Community Schemes Governance Documentation management. 
• Facilitate the development and implementation of the Governance Documentation Management Policy. 

go to method of application »

Requirements

• Degree in law.
• Post-graduate qualification in Law or Management an added advantage.
• A total of 10 years working experience, and 5 years of which must be at supervisory level and within a legal compliance environment.
• Advanced knowledge in alternative dispute resolution.
• Knowledge of the community schemes environment/sector.
• Sound understanding of political and legislative environment of the CSOS Act as well as the Sectional Titles Management Act, Companies Act, Share Block Act, Schemes for Retired Persons Act and Cooperative Act.
• Excellent communication skills – both verbal and written.

Key Performance Areas

• Review and consolidate all CSOS practice directives and oversee their implementation.
• Interpretation of the CSOS legislative framework through development of practice directives; implementation of sound and legally compliant processes and procedures for the registration and quality assurance of schemes documentation.
• Oversee that appropriate enforcement measures are developed and implemented in the regions to ensure compliance within schemes.
• Ensure that mechanisms are put in place for the schemes to maintain their compliant status.
• Assist in the development and roll out of Transformation and Educational programmes for the benefit of CSOS stakeholders.
• Research on case law and/or legal prescripts referenced in court judgments and recommend for development and/or amendments of legally sound CSOS practice directives.
• Research on CSOS orders and recommend appropriate training interventions for both internal and external stakeholders.
• Participate in forums and tasks, overall research, and regional training to enhance service delivery.
• Manage resources (i.e., budget/finances, asset/equipment, and staff) within the business unit to ensure that they are utilized optimally.

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Requirements

• Degree in law. 
• A postgraduate qualification in the relevant field or relevant NQF Level 8. 
• 5 - 7 years within a legal environment and part of which must be within the property sector. 
• Legal Research. 
• Proven record in presentation/training. 

Key Performance Areas 

• Education of stakeholders, employees, consumer education and awareness to community schemes. 
• Implementation of the Knowledge Management Strategy. 
• Conduct Legal Research on Community Schemes. 
• Ensure optimization of the Division. 
• Catalogue adjudication orders internally and externally.