Conciliator - KwaZulu Natal x2 (Ref. CSOS/C/KZN/02/24) at Community Schemes Ombud Service (CSOS)

Requirements

• Bachelor’s degree in law / NQF 7. 
• At least 3 – 5 years of experience in the dispute resolution environment. 
• Understanding of the case management process. 
• Knowledge in the reporting and processing of cases in the dispute resolution environment. 
• Knowledge of current professional standards and of the Community Schemes environment. 
• Knowledge of the CSOS Act and other legislation. 
• Understanding of systems and information systems. 
• MS Office skills. 
• Analytical skills. 
• Innovative skills. 
• Report writing. 

Key Performance Areas 

• Preparing and issuing Notices of Set down for all Conciliation hearings, inviting parties to a formal conciliation hearing. 
• Facilitating the Conciliation sessions and assisting parties to find a resolution. 
• Drafting Settlement Agreements and ensuring that they are signed by both parties. 
• Prepare and issue Notices of Non-Resolution and referral to adjudication on all disputes that are not resolved at conciliation. 
• Conduct informal telephone conciliations on simple quick resolution matters. 
• Dispose of disputes in an efficient and effective cost-effective manner. 
• Excellent case management and closure of all matters within the prescribed time limit. 
• Ensuring that all case management documents are properly filed and comply to the generally accepted standards (SOP). 
• Preparing detailed conciliation report. 
• Creating awareness on walk-in applicants and/or telephonic applicants on an ad hoc basis. 
• Attend to keeping and maintaining accurate statistics and reports. 
• Attend and present in internal and external training within the Dispute Resolution unit.