The Community Schemes Ombud Service (CSOS) is established in terms of the Community Scheme Ombud Service Act, 2011 [Act 9 of 2011) to regulate the conduct of parties within community schemes and to ensure their good governance. It came into operation on the 7th of October 2016. In order to deliver on its mandate, key amongst the priorities of the organizatio...
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Ensure compliance of Community Schemes Governance Documents with all applicable legislation.
Receive the schemes governance documentation (new sectional title, amendment of an existing and registered scheme from regulation, rules, unanimous resolutions).
Liaise with the scheme for outstanding documents.
Conduct quality assurance on the schemes governance documentation.
Compile a report with recommendations for the scheme.
Receive community schemes amended version.
Conduct further verification and quality assurance on the amended documentation.
Issue the approval certificate.
Submit to the office of the Chief Ombud for signature.
Present the signed signature to the scheme.
Update the database.
Liaise with the deeds office and receive establishment certificates.
Check that all documents are attached as per the application form.
Verify the authenticity of submitted documentation.
Receive correct measures from schemes.
Monitor compliance.
Update the schemes database compliance status.
Submit the certificate to the Chief Ombud for approval.
Ensure that all suggested amendments on the Community Schemes Governance document have been affected by the Executive Authority of the Community Schemes.
Governance document and the final document submitted to CSOS.
Ensure that the Community Schemes Governance Documentation is legible and complete.
Request the community schemes to replace the Governance documentation where necessary.
Ensure that the Governance Documentation are of good quality.
Ensure that the Governance Documentation is archived as per the Record Management Policy.
Process all applications for requests for access to the Governance Documentation.
Retrieve the Governance Documentation from archive files where necessary.
Ensure that the access fee is paid by the requested before access to information is granted.
Provide the duly registered Community Scheme with the compliance certificate after approval by the Chief Ombud.
Submitting management reports on the implementation of the CSOS Act about Community Schemes Governance Documentation management.
Facilitate the development and implementation of the Governance Documentation Management Policy.
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