Case Officer - Mthatha at TB HIV Care

Purpose of the position:

• Responsible for implementing and monitoring the Case Management Model (CMM) through adherence support for ART patients until they are eligible for decanting to any of the differentiated models of care.

Minimum Requirements    

• Grade 12 certificate
• Enrolled nurse qualification will be an added advantage (most suitable for pediatric streams)
• Able to communicate in English and isiXhosa is an advantage
• At least two (2) years’ relevant experience in counselling and testing
• Adherence counselling
• Basic HIV testing and counselling Index case training
• Proficiency in MS Office
• Clear criminal record

Duties and Responsibilities    

• Capture details of clients on ART for less than one year and newly initiated patients on ART on the CMM excel spreadsheet, and plot all due appointments
• Capture clients with high viral loads, pediatric clients, pre-ART clients and pregnant women
• Phone clients and conducts daily linkage to a CHW or any appropriate community person for those who missed their appointment; pay a visit to clients who missed their appointments, patients who are not virally suppressed, and patients needing additional care
• Issue routine reminders according to the schedule of appointments by sending SMS reminders
• Responding to messages from clients and crafting an appropriate and professional response
• Refer patients for enrolment in support groups according to the patient’s preference

Skills and Competencies    

• Good communication skills
• Coordination skills
• Liaison skills
• Networking
• Problem-solving skills
• Knowledge management
• Planning and organising