Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible.
Citi's mission is to serve as a trusted partner to our cli...
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The Payment Officer is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Payment Services team. This role is within the wider Payment Operations Team which covers domestic and cross border flows end to end. The overall objective is to ensure a robust payment environment where we meet our clients SLA with regards to payment processing and query resolution.
What you will do:
Oversee daily operations for multiple teams to ensure performance and quality expectations are met
Ensure essential procedures are followed and contribute to defining workflow standards
Monitor and research errors to ensure adherence to audit and control policies
Query Investigation
Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Clearing operations team interacts with others business unites in accomplishing objectives
Assist with providing informal guidance or on-the-job-training to new team members as required.
Projects, process mapping and support testing activities
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you:
2-5 years of experience in a related role
Good understanding of cash products
Effective verbal and written skills
Effective communication and analytical skills
Effective relationship management skills
Expert level proficiency in Windows, MS Project, and MS Office Suite
Experience of work in a process driven environment
Ability to multi-task effectively in a high-volume environment
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