CCC: Client Care Representative: Call at Sanlam Group

What will make you successful in this role?
Output/Core Tasks:

• The Client Care Centre environment is divided into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers.  
• You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.
• Effectively deal with all client calls investigating, and ensuring resolution of client policy service enquiries. 
• Please note that this is an inbound call centre position.

Role Requirements:

Qualifications:

• Matric/Grade 12
• A tertiary qualification (Diploma or Degree) from a well-recognised institution is a requirement. 

Knowledge and Experience: 

• Life insurance customer service experience. 
• Experience in assurance administration. 
• Competent with the administration of life covers, retirement annuities, savings plans and investments.    
• Ability to communicate English, Afrikaans and any African Language is a requirement. 

Competencies:

• Must have passion for customer services
• Strong communication skills
• Aptitude to identify and solve problems
• Capacity to manage information
• Very good Interpersonal skills
• You must have Integrity and hold respect for others
• Computer literate