CCTV Controller/ Investigator at Fidelity Services Group

Job Description 

• A vacancy exists for CCTV Controller/Investigator for the Midrand FSS Branch in Midrand reporting to both the duty manager and site manager. The main purpose of the position is to provide co-ordination, surveillance and business operational support to the Operations Manager.

Experience, Requirements and Qualifications: 

• A formal relevant qualification would be advantageous. 
• Previous investigation experience is essential. 
• Ability to work independently or with minimal supervision. 
• Knowledge of security procedures, access control systems, and incident management will be advantageous.
• Own reliable transport with a valid driver’s license. 
• Willingness and readiness to travel when required. 
• Valid passport. 
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet. 
• No criminal record or any pending cases. 
• Has a good command of the English language. 
• Understanding of the FSG environment would be advantageous. 
• Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc). 

Job Description: (not totally Inclusive) 

• Interviewing employees relevant to each case under investigation. 
• Conduct security investigations and compile detailed incident and investigation reports.
• Experienced in operating and monitoring CCTV surveillance systems.
• Ability to review, analyze, and extract CCTV footage for investigation purposes.
• Gather all relevant evidence in a legal manner. 
• Work well with other role players like SAPS, FSG Legal department, claims department, people who conduct polygraphs, etc. 
• Responsible for ensuring investigation reports are accurate and supported by evidence. 
• Attend to and investigate client complaints in a professional and timely manner.
• Maintain CCTV records, evidence, and investigation files.
• Prepare professional reports and submit findings to management and clients.
• Responsible for Filing, and Archiving. 
• Quality of own work. 
• Ensuring that investigations are completed within deadlines.
• Supervise CCTV operators and ensure compliance with company procedures and client requirements.
• Investigate security incidents, theft, misconduct, and other reported occurrences using CCTV footage. 
• Responsible for the integrity of reporting. 
• Ensure all information is filed, updated and readily available as required. 
• Willingness to work overtime when necessary.
• Monitor CCTV systems and ensure continuous surveillance coverage. 
• Must reside in Midrand or Pretoria

Competencies Required  

• Good communication and interpersonal skills when dealing with clients, management, and security personnel.
• Business writing and reporting. 
• Self-sufficiency. 
• Adaptability to different and difficult environments. 
• Strong attention to detail and the ability to identify irregularities, incidents, and security risks.
• Problem solving skills.  
• Persuading and influencing 
• Business acumen. 
• Deadline driven. 
• Building Relationships. 
• Ability to work under pressure and maintain confidentiality regarding security-related information.
• Showing Resilience. 
• Observation skills. 

Deadline:24th August,2026