Fresh Jobs at Fidelity Services Group

• The above position is vacant at our Worcester Branch. The overall purpose of this position is to ensure an efficient flow of schedules, issuing of confidential information and tracking of the fleet.

Minimum Requirements:

• Matric
• Clear criminal record
• Valid driver's license,PDP
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 2 years’ CIT experience.
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record

Communication with armored vehicles

• Maintains GPS, radio and/or telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
• Uses and ensures crews use, the codes in all communication transmissions
• Ensures that the emergency procedures are known to the vehicle crews and that correct procedures are adhered to
• Maintains and records a precise and accurate daily log sheet of all vehicles. This includes ‘blind GPS spot’ notations, no service receipt number, standby situations, operational reminders, failure to meet agreed schedules, and non-scheduled work
• Phones client to confirm that a ‘no service’ was required when such is given to crew
• Brief new road crews on specific details of their schedules to ensure maximum efficiency, courtesy and safe driving.
• Keeps at hand, all emergency telephone numbers within the branch’s jurisdiction
• Keeps maps covering the Branch’s operations to facilitate schedule planning, re-routing and any other general information
• Completes client complaint register to resolve every complaint received, and submits to Manager
• Acts upon Manager’s instructions to avoid recurring bad service
• Contacts client and keeps client updated of progress in the event of a problem with the service

Security

• Do thorough morning vehicle checks to ensure that:
• All bags, except key bags, are loaded in safes
• All safes are shut closed and locked
• The interlocking system is 100% operational
• The vehicle is clean
• The panic buttons for both the crew and the driver is tested and working
• All other requirements as set out on the vehicle check list.
• Do thorough afternoon checks to ensure that all the requirements as set out on the vehicle check list is met.

Vault room

• Prepares bag pre-lists accurately. Record those bags due into the vault room, and submits such to vault room controller.
• Advises vault room controller of all changes to bags in and out as they become known to control.

Clients

• Adheres to all operational directives with regard to client services
• Ensures that all clients are serviced contractually

Other branches

• Maintains liaison to facilitate any emergency planning or action in the event

General

• Consults with Manager during the day concerning accidents, delays, or incidents to ensure schedule adjustments and completion within minimum disruption of clients and the company
• Files and stores all documentation in a neat traceable manner.
• Carries out other duties as may be required or directed by management

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Pay attention to detail
• Customer service and relations
• Must be self-motivated
• Quality assurance
• Willing to work overtime

Deadline:7th August,2026

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About the Programme

• Fidelity Services Group invites ambitious and high-performing graduates to apply for its 18-Month Graduate Development Programme based in Johannesburg.
• This programme offers graduates the opportunity to gain practical experience within a leading corporate organisation through structured development, exposure to various business functions, and job rotation. Graduates will develop the technical, professional, and leadership skills required to build a successful career while contributing to meaningful business initiatives.
• Applicants must reside in Johannesburg or be willing to relocate to Gauteng at their own expense.

Minimum Requirements
Applicants must have:

• A Bachelor's Degree in one of the following fields:
• Operations Management
• Artificial Intelligence (AI) & Data Science
• Engineering
• General Management
• A postgraduate qualification will be advantageous.
• A valid South African driver's licence.
• Their own reliable vehicle.
• A clear criminal record.
• Proficiency in the Microsoft Office Suite.
• Willingness to travel and participate in job rotations across business units.

Key Competencies

• Strong interpersonal and communication skills
• Customer-focused approach
• Analytical and critical thinking ability
• Business acumen
• Leadership potential
• Planning and organisational skills
• Ability to work under pressure
• Adaptability and resilience
• Strong teamwork and collaboration skills
• Ability to manage projects and multiple responsibilities

Deadline:6th August,2026

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Job Description 

• A vacancy exists for CCTV Controller/Investigator for the Midrand FSS Branch in Midrand reporting to both the duty manager and site manager. The main purpose of the position is to provide co-ordination, surveillance and business operational support to the Operations Manager.

Experience, Requirements and Qualifications: 

• A formal relevant qualification would be advantageous. 
• Previous investigation experience is essential. 
• Ability to work independently or with minimal supervision. 
• Knowledge of security procedures, access control systems, and incident management will be advantageous.
• Own reliable transport with a valid driver’s license. 
• Willingness and readiness to travel when required. 
• Valid passport. 
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet. 
• No criminal record or any pending cases. 
• Has a good command of the English language. 
• Understanding of the FSG environment would be advantageous. 
• Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc). 

Job Description: (not totally Inclusive) 

• Interviewing employees relevant to each case under investigation. 
• Conduct security investigations and compile detailed incident and investigation reports.
• Experienced in operating and monitoring CCTV surveillance systems.
• Ability to review, analyze, and extract CCTV footage for investigation purposes.
• Gather all relevant evidence in a legal manner. 
• Work well with other role players like SAPS, FSG Legal department, claims department, people who conduct polygraphs, etc. 
• Responsible for ensuring investigation reports are accurate and supported by evidence. 
• Attend to and investigate client complaints in a professional and timely manner.
• Maintain CCTV records, evidence, and investigation files.
• Prepare professional reports and submit findings to management and clients.
• Responsible for Filing, and Archiving. 
• Quality of own work. 
• Ensuring that investigations are completed within deadlines.
• Supervise CCTV operators and ensure compliance with company procedures and client requirements.
• Investigate security incidents, theft, misconduct, and other reported occurrences using CCTV footage. 
• Responsible for the integrity of reporting. 
• Ensure all information is filed, updated and readily available as required. 
• Willingness to work overtime when necessary.
• Monitor CCTV systems and ensure continuous surveillance coverage. 
• Must reside in Midrand or Pretoria

Competencies Required  

• Good communication and interpersonal skills when dealing with clients, management, and security personnel.
• Business writing and reporting. 
• Self-sufficiency. 
• Adaptability to different and difficult environments. 
• Strong attention to detail and the ability to identify irregularities, incidents, and security risks.
• Problem solving skills.  
• Persuading and influencing 
• Business acumen. 
• Deadline driven. 
• Building Relationships. 
• Ability to work under pressure and maintain confidentiality regarding security-related information.
• Showing Resilience. 
• Observation skills. 

Deadline:24th August,2026

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• The above position is vacant at our Nelspruit Branch. The overall purpose of this position is to assist with administrative responsibilities of the Fleet Department and assisting with the control of the fleet.   

 Minimum Requirements:  

• Matric certificate or equivalent 
• A clear criminal record 
• Excellent communication skills 
• Computer literate and proficiency in Microsoft Word, Excel and Outlook 
• At least 2 years’ administration experience 
• Background in fleet admin is an advantage 
• Ability to work extended hours when needed  
• Ability to work without supervision, under pressure and meet strict deadlines  

Key Performance Areas (not totally inclusive):  

• Maintaining a filling system and document management, including archiving   
• Provide administrative support to the Fleet Manager and Branch Manager   
• Answering the telephone and taking messages  
• Maintain daily/weekly/monthly reports  
• Process purchase orders and invoicing    
• Manage Capex and Asset requirements   
• Assisting with overseeing, controlling, and managing maintenance of company vehicle   
• Ensure that accidents are properly investigated, and appropriate action is taken, and ensure that all accident documents are completed and sent to Head Office within the required time frames  
• Receiving quotations, issuing orders, and forwarding invoices to Head Office, ensuring that the necessary authorisation is obtained; follow up and ensure payments are made by Creditors department   
• Assisting with general office enquiries and administrative tasks  

Core competencies:  

• Self-development  
• Communication skills  
• Customer focus  
• Teamwork  
• Time management  
• Be honest and reliable  

Other Personality Attributes:   

• Must be honest and reliable  
• Must have excellent verbal and written communication skills   
• Must be assertive  
• Pay attention to detail   
• Customer service and relations  
• Ability to work without supervision 
   

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Job Description

• The above position is vacant. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

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Job Description

• Overall purpose of the job: To complete Tracking devices installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

Deadline:31st July,2026

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Job Description

• The overall purpose of this position is to maintain revenue and ensure accurate revenue figures for the operational branches.

Minimum Requirements:

• Minimum Matric Certificate and /or relevant post Matric qualifications.
• SAP billing knowledge is essential.
• Proficiency in MS Word/Excel/PowerPoint is essential.
• Accuracy and high methodical working methods are required.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines.
• Previous experience in the security environment would be an advantage

Key Performance Areas: (not totally inclusive and Limited to):

• Onboarding new clients on the Icash System
• Working Closely with the Cash centres across the Business with any and all Queries.
• Onboarding Vendors and Debtors on SAP
• Processing and capturing Correct Banking Details on Icash and SAP
• Assisting Clients with Queries on the Icash system and Changing Passwords
• Loading and Maintaining the Icash System for new Employees in the Cash centres and Clients
• Ensuring complete accuracy and attention to detail on all reports

Other personality attributes:

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels
• Should be able to work independently, proactively and use initiative
• Ability to work under pressure and meet deadlines
• Accuracy and high methodical working methods are required
• Ability to maintain confidentiality and handle office matters with utmost professionalism
• Computer literacy - Excel, Word, SAP, Outlook
• Should be prepared to work overtime.
• Own transport essential.
• Presentable

Core Competencies:

• Organization skills
• Good communication skills
• Strong administration skills
• Strong interpersonal skills

Deadline:24th August,2026

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Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch is sustained
• Drive a community driven pro-active service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams 

Deadline:31st July,2026

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• This position is based in Stellenbosch
• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• PSIRA Grade C - (Advantageous)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency

Deadline:7th August,2026

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Overall Purpose of the Job:

• To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to keep customers up to date with scheduling and timelines verbally and written. Professional communication and timeous communication as well as extreme due diligence on following up with customers and handling complaints and service/installation work fast and efficiently is a prerequisite.

Minimum Requirements

• Matric or equivalent
• Minimum 3 years administration and customer service experience
• Financial terms understanding
• Computer Literate (MS Office, Outlook)
• Typing speed of 50+ wpm
• Basic Project understanding
• SAP or equivalent financial system literate
• Fusion or equivalent incident management system – literate and process understanding

Job Specification

• Schedule jobs with clients and technicians (Internal and external)
• Verbal and written communication to customers on service/project timelines
• Schedule Technician’s work daily and keep customers informed
• Coordinating of stock for repairs on customer sites fast and efficiently
• Service quotations with parts and labour for repair requirements ensure customer Purchase order has been received before work commences.
• Requoting customers for variances on work where required
• Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays.
• Preparation of paperwork to facilitate invoicing to customers
• Assist with any problems or complaints
• Customer reporting on a weekly or monthly basis to keep customers up to date on the activities on their premises.

Behavioural Competencies:

• Customer Service orientated
• Excellent Time management
• Team player
• Technical / functional skills
• Timely decision making
• Planning

Deadline:4th August,2026