Central Confirmations Clerk at Life Healthcare

• A 3-month fixed term contract exists for a Central Confirmations Clerk, based at Life Healthcare Head Office, Oxford Park, reporting to the National Admissions Manager. The successful candidate will be responsible for the capturing of all New and Re-authorisations for all non-electronic medical aids and creating pre-admissions from authorisation images received among other responsibilities duties not mentioned herein. 

Critical Outputs

• Ensure that all new authorisation information is loaded onto hospital visits via the Impilo system within three (3) hours of receipt from the medical aid funders.
• Ensure that all re-authorisation information has been loaded onto hospital visits via the Impilo system within three (3) hours of receipt from the medical aid funders.
• Effectively assist hospital admissions and case management staff with regards to the accurate, timeous capturing of information received from funders.
• Meeting response times associated with service-related incidents.
• Appropriate notification to hospitals for all scheduled maintenance that may affect delivery time and key hospital outputs.
• Ensure compliance with Central Confirmations BOP, protocols and procedures and implement and maintain the control measures for all hospitals/business units.
• Maintaining all queries of the Central Confirmations function within 8 business hours of receiving via the escalation process.
• Provide” hands on” support to all hospitals to ensure that all the impacted reports and processes are fed and sustained from the input at centre.
• Provide support and expert advice to hospitals in terms of contractual agreements between Life Healthcare and non-electronic Medical aid funders and billing methods.

Requirements

• Grade 12
• Computer literacy (Impilo, MS Office, Imeds)
• Strong understanding and Knowledge of hospital processes, working procedures and medical terminology
• Excellent communication skills & experience in dealing with external and internal customers
• Previous experience will be an advantage
• Strong customer service ethic and ability to organize, plan and work under pressure
• Knowledge of medical aid funder rules will be an advantage
• Any form of nursing background is not a requirement, but will be an advantage
• Excellent state of health
• The ability to work under tremendous pressure and strict time lines
• The ability to work accurately

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Professional and technical proficiency
• Attention to detail
• Excellent typing and data capturing skills, including capturing accurately at fast speeds.
• Building relationships
• Customer responsiveness
• Organisational awareness
• Ethical behavior
• Excellence, Quality and Action orientated

Deadline:15th May,2026