Central Reservationist - Parktown at Orion Hotels & Resorts

Responsibilities:

• Answering incoming reservation calls and emails in a professional and courteous manner
• Assisting guests with booking inquiries, room availability, rates, and packages
• Managing reservations and inputting bookings accurately into the system
• Communicating with hotel staff to coordinate special requests, room assignments, and guest preferences
• Providing guests with information about hotel amenities, policies, and procedures
• Handling cancellations, modifications, and re-bookings as needed
• Resolving any guest issues or concerns related to reservations in a timely and efficient manner
• Working closely with the sales team to promote special offers, packages, and promotions
• Ensuring the accuracy of all reservation data and maintaining confidentiality of guest information
• Collaborating with other departments to streamline the booking process and improve customer satisfaction

Requirements:

• Grade 12 or equivalent qualification
• A tertiary qualification in hospitality or a related field will be an added advantage
• Proven experience as a Reservationist, Hotel Receptionist or in a similar customer service role
• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy in data entry
• Ability to multitask, prioritize, and work effectively under pressure
• Knowledge of hotel booking systems, reservation procedures, and customer service best practices (Protel, Opera, Fidelio, Knightsbridge etc.)
• Proficiency in Microsoft Office and reservation management software
• Ability to work independently and as part of a team
• Flexible schedule, including evenings, weekends and holidays, as needed
• Hospitality or travel industry experience is a plus