Job Openings at Orion Hotels & Resorts

Key Responsibilities:

• Plan and coordinate maintenance tasks, including repairs, installations, and preventive maintenance.
• Manage a team of maintenance staff, including assigning tasks, providing training and guidance, and evaluating performance.
• Ensure that all maintenance work is completed according to schedule and within budget.
• Maintain an organized system for tracking maintenance requests and work orders.
• Coordinate with other departments to schedule maintenance work in a way that minimizes disruption to hotel operations.
• Monitor and maintain equipment and facilities to ensure they are operating efficiently and safely.
• Conduct regular inspections of hotel facilities to identify any maintenance issues and address them promptly.
• Ensure compliance with all safety regulations and protocols for maintenance work.
• Develop and implement maintenance procedures and policies to improve efficiency and effectiveness.
• Oversee the procurement of maintenance supplies, tools, and equipment.

Qualifications and Experience:

• Grade 12 or equivalent qualification
• A relevant tertiary, technical and / or vocational training preferred.
• Minimum of 3 years of experience in maintenance, preferably in a hotel or hospitality setting.
• Previous experience in a supervisory role preferred.
• Strong knowledge of maintenance procedures, tools, and equipment.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong communication and leadership skills.
• Ability to prioritize tasks and handle multiple projects simultaneously.
• Knowledge of safety regulations and best practices for maintenance work.

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Responsibilities:

• Answering incoming reservation calls and emails in a professional and courteous manner
• Assisting guests with booking inquiries, room availability, rates, and packages
• Managing reservations and inputting bookings accurately into the system
• Communicating with hotel staff to coordinate special requests, room assignments, and guest preferences
• Providing guests with information about hotel amenities, policies, and procedures
• Handling cancellations, modifications, and re-bookings as needed
• Resolving any guest issues or concerns related to reservations in a timely and efficient manner
• Working closely with the sales team to promote special offers, packages, and promotions
• Ensuring the accuracy of all reservation data and maintaining confidentiality of guest information
• Collaborating with other departments to streamline the booking process and improve customer satisfaction

Requirements:

• Grade 12 or equivalent qualification
• A tertiary qualification in hospitality or a related field will be an added advantage
• Proven experience as a Reservationist, Hotel Receptionist or in a similar customer service role
• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy in data entry
• Ability to multitask, prioritize, and work effectively under pressure
• Knowledge of hotel booking systems, reservation procedures, and customer service best practices (Protel, Opera, Fidelio, Knightsbridge etc.)
• Proficiency in Microsoft Office and reservation management software
• Ability to work independently and as part of a team
• Flexible schedule, including evenings, weekends and holidays, as needed
• Hospitality or travel industry experience is a plus

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Key Responsibilities:

• Supervise and coordinate all food and beverage operations, including dining areas, banquets, and room service
• Train, mentor, and motivate staff to deliver exceptional customer service.
• Monitor inventory levels and order supplies as needed
• Ensure compliance with food safety and hygiene regulations
• Handle guest complaints and resolve issues in a timely manner
• Develop and implement policies and procedures to improve efficiency and customer satisfaction
• Collaborate with the kitchen staff to create new menu items and specials
• Conduct staff performance evaluations and provide feedback for improvement
• Assist with scheduling and staffing decisions to meet operational needs
• Maintain a clean and organized work environment

Qualifications:

• Grade 12 or equivalent qualification 
• A tertiary qualification in hospitality management will be an added advantage
• At least 2 years of experience in a supervisory role in the hospitality industry
• Strong leadership and communication skills
• Excellent customer service skills
• Knowledge of food safety and hygiene regulations
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexibility to work evenings, weekends, and holidays as needed