Centre Manager - Westville Mall - Durban at Growthpoint Properties

Key Performance Areas:

Financial Management 

Capex:  

• Ensure capex projects are correctly budgeted.
• Ensure capex projects are done within the budgeted period and cost as well as in line with procurement policies.

Forecasting and accruals:

• Ensure accruals are raised as required monthly and at year end together with the portfolio accountant.  
• Monthly forecasting including loading of income projections line by line on the MRI system
• Accurate income and expenditure forecasts to be done monthly including utilities to ensure budget or better net income is delivered.  
• Credit control and arrears management in line with targets set by Finance.  
• Timeous action taken on defaulting tenants including the handing over of debt to attorneys for collection. Financial arrangements were required to be negotiated with tenants.   
• Calculate and raise turnover rentals where applicable and ensure all turnover rental certificates are received as required in terms of the lease agreement.  
• Check and sign off monthly petty cash
• Manage gift card sales and follow policies and procedures for reconciliation in conjunction with the paymentology system.  
• Ensure non-GLA as well as Adhoc and advertising sales and agreements are managed and revenue is raised as required.  

Budget:

• Monitor and control income and expenditure according to business plan strategy and objectives.
• Formulate annual budget, calculate trading densities, ratio analysis and craft own Key Performance Indicators.
• Analyse renewals based on turnover across portfolios as well as market rentals.

Leasing

• Lease negotiations on both renewals and new lets.
• Accurate deal analysis information sheets to be compiled for approval and sign off.
• Manage outstanding leases documentation.
• Annual leasing strategy to be presented with budgets.
• Prepare Feasibilities and spend to be conducted on leasing deals and/or projects in conjunction with Portfolio Manager.
• Ensure offers to lease and/or heads of agreements and/or lease agreements are correctly drafted and signed in line with the Company’s levels of authority.  

Risk Management

• Ensure OHS training required for staff at the building is identified and planned in conjunction with the Portfolio Manager and Training Manager.
• Ensure policies and procedures with regard to risk are implemented.
• Identity OHS compliance in all areas of the building including court space.
• Ensure all incidents are reported timeously to insurers.  
• Management of external contractors in terms of both SLA and OHS requirements. 
• Implementation of and daily management of the preventative maintenance plan and general operational requirements with the Operations Manager. 

People Management 

• Conduct bi-annual reviews with all staff on aspirations.Identity training needs, succession planning opportunities and manage non-performance in line with relevant HR processes.Recruit in line with company transformation goals and objectives.  

Marketing Management

• Responsible for the development of Marketing strategies in conjunction with Marketing professionals. 
• Ensure annual marketing budget and strategy is prepared, relevant to the centre and in line with leasing strategy for presentation with the annual budgets.
• Ensure marketing company achieve their set KPI’s and comply with the SLA in place.  
• Ensure best use of marketing funds for the betterment of the building.
• Building mutually beneficial relationships with tenants both in the mall and at national head offices

Reporting

• Prepare management packs monthly, together with all the required reports at least 5 working days before the management meeting.Record of monthly minutes of management meetings to be included in monthly management packs.  

Requirements
Knowledge

• Sound knowledge of the business environment, the relevant role players within the business and their key responsibilities and outcomes.
• Credit Management techniques.
• Financial Management Systems and Accounting principles is a prerequisite.
• International Financial Reporting Standards (MSCI).
• Administration, Operations & Business processes, Policies and Procedures.
• Service Level Agreements, Lease and Documentation Administration.
• Knowledge of Occupational Health & Safety Act and relevant legislation and regulations.
• Business and management principles -strategic planning, resource allocation, HR, leadership, Skills development and people coordination.
• Must have an in depth understanding of market trends.

Job Specific Skills

• Excellent verbal and written communication skills.
• Well-developed interpersonal skills.
• Ability to deliver on time and within budget.
• Strong organizational abilities, accuracy, and attention to detail. 
• Strong negotiating / leasing skills.
• Understanding of financial statements, budgeting, and variance reporting.
• Knowledge and understanding of merchandising principles.
• Sound technical and operations knowledge and understanding

Competencies

• Professional team player.
• Intelligent self-starter who shows initiative. 
• Flexible and adaptable with an ability to multi-task.
• Hard worker who works well under pressure and is deadline focused and results driven.
• Assertive, tenacious and results driven.
• Exceptional working relationship builder at all levels, with a consultative approach. 
• Able to take personal criticism and thrive in an environment that frequently questions and challenges.

Experience

• 5 years of Property Management experience preferably within the retail sector.
• Appropriate people management experience is essential.
• Sound Financial and Marketing experience.
• Property Management Software (MRI) experience.

Education

• A tertiary qualification, Diploma/Degree or equivalent. 
• Certificate in Shopping Centre Management would be an advantage
• PPRA compliant 

Internal Liaison

• All internal stakeholders 

External Liaison

• Tenants 
• Suppliers/Contractors
• Council
• Local community