Chamber Manager at Construction Education & Training Authority (CETA)

Roles and responsibilities:

• Develop an Operational Plan for the Chamber Unit in collaboration with the Senior Manager: Stakeholder Relations & Chambers.
• Provide team with clear performance standards, job profiles and development plans.
• Monitor progress to ensure successful implementation of plans and achievement of targets.
• Ensure that the different systems and work processes in the allocated work areas are integrated and working properly.
• Set up meeting where relevant to discuss future improvements.
• Produce progress and information reports according to requirements
• Manage the communication flow between the team members, internal clients as well as external service providers.
• Assign work on a daily, weekly and monthly basis according to competency and skills levels.
• Monitor reports and feedback received from team members to ensure assigned targets are being achieved and if not take immediate action.
• Ensure that complaints received from business are resolved within required timelines.
• Support the Senior Manager in the mobilization of industry stakeholders for SSP workshops, ensuring balanced representation from all relevant chamber industries.
• Assist in the submission of sub-sector reports and data to inform the SSP.
• Track and report on labour market trends, identifying industry-specific skills needs.
• Support industry engagement to identify training needs and develop tailored skills development strategies.
• Promote the application for discretionary grants and ensure stakeholders are informed of funding opportunities.
• Implement the Chamber Operations WSP and ATR strategy in line with the Senior Manager’s guidance.
• Assist with the analysis of WSP, ATR, and PIVOTAL data to identify trends and gaps in skills development.
• Facilitate partnerships with workplaces and assessment centers to expand learning program reach.
• Monitor learner throughput and assess the effectiveness of learning interventions.
• Support the accreditation process for training providers in line with new occupational qualifications.
• Assist in initiating partnerships with industry stakeholders for the development of occupational qualifications.
• Support the public verification process and incorporate industry feedback into qualifications development.
• Assist with the creation of assessment tools and learning materials with subject matter experts.
• Provide regular updates on the progress of qualifications under development.
• Manage the relationships and contracts with identified partners and service providers.
• Facilitate and maintain effective stakeholder and business relationships through appropriate relationship building, networking and reporting activities.
• Represent the organisation to stakeholders, associates and partners and maintain professional, effective and amicable relationships to ensure that CETA’s interests are upheld.
• Liaise on a regular basis with all third parties and ensure that business relationships are maintained.
• Address problems that are identified in the most appropriate manner.
• Investigate problems and find suitable solutions.
• Deal with customer queries and escalated issues from the unit.
• Give inputs to Finance regarding the development of the annual budget.
• Sound planning and forecasting of capital expenditure within the area of responsibility.
• Manage costs against the approved budget.
• Take full responsibility for the financial resources within the area of accountability.
• Establish and implement procedures for the prioritisation of revenue-critical functions.
• Constantly monitor the areas within the Special Projects that could create financial loss if not actioned or managed correctly.
• Manage and check that payments are made to suppliers within the set requirement.
• Coordinate the procurement function within the Section and ensure compliance with all CETA Supply Chain Management policies and procedures.
• Ensure all Chambers activities adhere to relevant legal, regulatory, and industry standards.
• Prepare and submit regular reports on compliance status, highlighting any potential risks or areas of non-compliance to Senior Manager: Stakeholder Relation & Chambers.
• Perform ongoing risk assessments to identify and evaluate internal and external risks that could impact operations.
• Work closely with the Senior Manager: Stakeholder Relation & Chambers to implement risk controls and ensure alignment with organizational risk management goals.
• Monitor the progress of risk mitigation activities and escalate issues that require higher-level intervention.
• Manage internal audits to assess the organization’s compliance with regulatory standards and internal policies.
• Stay informed about regulatory changes and ensure that internal policies and procedures are updated promptly.
• Communicate policy updates and regulatory changes to relevant teams and ensure timely implementation.
• Build and lead an effective and cohesive team through the effective management of unit resources.
• Drive the implementation of talent acquisition, succession planning, development, and retention strategies for the unit.
• Ensure the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of talent in the business unit.
• Create a high-performance culture and manage team performance effectively by translating and communicating the annual performance goals and measures into individual work plans based on agreed upon objectives.
• Ensure the working environment contributes to improving employee engagement, recognition and increased productivity.
• Ensure the management of poor performance and disciplinary matters in line with the CETA’s policies and procedures.

 Minimum Job Inherent Requirements:

• Bachelor's degree (NQF7) in or equivalent
• 6 years' experience in similar environment of which 3 years at supervisory level