Change & Culture Manager - Midrand at Dis-Chem Pharmacies

Minimum Requirements…

Essential:

• Bachelor's degree in Human Resources, Organizational Development or related field
• Certification in Change Management e.g., Prosci, ADKAR, Kotter Method
• Minimum of 5 – 8 change management and culture transformation experience. Record of managing large-scale organizational change initiatives

Advantage:

• Postgraduate qualification

Job Specification...

Change Management Delivery:

• Design and manage the change management strategy and programmes that align with Dis-Chem objective and strategy.
• Lead and support change initiatives, including system change projects, programme or process change and structure change transformation that minimize disruption and maximise employee engagement and adoption.
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Develop and implement comprehensive change management strategies that minimize disruption and maximize employee engagement and adoption.
• Conduct change impact assessments and identify potential risks, preparing and executing risk mitigation plans.
• Oversee the communication plan for change initiatives, ensuring clear, consistent messaging across the organization.
• Provide coaching and support to leaders and managers to help them manage change within their teams.
• Measure and track the success of change initiatives through feedback surveys, performance metrics, and post-change assessments.
• Ensure that change initiatives are aligned with the organization's strategic objectives and long-term goals.

Culture Transformation & Delivery:

• Collaborate with HR Director and Exco to lead the execution of the culture blueprint by translating strategic goals and behavioral expectations, ensuring they resonate with employees at all levels.
• Support leadership and management teams at all levels to effectively drive cultural change within their teams, providing guidance on leading by example and fostering cultural alignment.
• Design and launch employee engagement initiatives that create awareness, educate, and involve employees in the culture transformation journey.
• Lead the delivery of training programs and workshops to help employees understand and implement culture transformation practices.
• Work with HR teams and other departments to integrate culture transformation principles into people processes and business practices. Lead efforts to integrate organizational culture into daily operations, performance management systems, and employee experiences.
• Foster an environment of diversity, equity, and inclusion by promoting inclusive practices and behaviors across the organization.
• Ensure that people processes, and other key HR metrics are aligned with the organization’s cultural goals and values.
• Design and implement culture-aligned employee recognition programs and practices to reinforce desired behaviors and cultural traits.
• Manage the culture transformation project, ensuring clear timelines, milestones, and deliverables are met throughout the program.
• Ensure that regular feedback loops are established between employees, HR, and senior leadership to track the effectiveness of cultural transformation initiatives.
• Provide data-driven reports to the HR Director and Exco team, ensuring transparency and alignment of culture change progress with strategic business objectives.
• Work in partnership with the Marketing and Internal Communication teams on effective internal communications and employer branding requirements.

Leadership Development & Support:

• Provide advice and coaching on how to lead culture transformation and manage change in their respective teams.
• Train managers on change management best practices and how to create a culture of continuous improvement and adaptability.

Employee Engagement & Wellbeing:

• Promote employee engagement by aligning change initiatives with employee needs and organizational culture.
• Develop and facilitate employee feedback channels, including surveys, focus groups, and one-on-one sessions, to ensure employees' voices are heard during periods of change.
• Ensure that employee wellbeing is prioritized throughout change processes, providing adequate support systems such as counseling and training.

Continuous Improvement & Innovation:

• Monitor and evaluate the effectiveness of culture and change management initiatives, recommending improvements where necessary.
• Stay informed on the latest trends, tools, and methodologies in change management and culture transformation, integrating best practices into the organization.
• Lead and encourage a culture of continuous improvement, promoting innovation and agility within teams and the organization as a whole.