The group’s corporate centre includes many of the critical functions required by a large and complex financial services business. It represents custodianship and has ultimate accountability to external stakeholders such as shareholders and regulators.
These functions may sound boring at first glance – treasury, risk, compliance, governance, audit, fin...
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The purpose of the role is to provide change management support on key strategic projects to promote buy-in and implementation by managing change across the business.
Identify, control and escalate potential risks which may lead to increased costs
Manage costs or expenses within approved budget to achieve cost efficiencies
Deliver against operational and cost targets
Prioritise resource allocation in order to minimise and reduce wastage
Build and maintain relationships for the purposes of reciprocally managing expectations, sharing knowledge and diverse insights, and creating buy-in.
Engage in cross-functional relationships in order to obtain and to provide work support
Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes
Design the necessary communication materials
Create awareness of standards used by the Business Improvement team to comply with and Promote benefits of changein order to ensure the smooth transition of the change management process
Win buy-in from stakeholders and impacted parties
Develop detailed change and communications plans for large scale organisational change initiatives
Assess the change required to meet new people practices
Identify barriers to implementation of new standards
Develop strategies and actions to address barriers and resistance to change
Provide input into plans to align current processes in the business with the value creating opportunities (VCOs) for e.g. when business should continue with what they are doing, when they should stop and when flexibility can be allowed etc.)
Plan how transition and change will be managed within the business
Embed understanding of the Value Creating Opportunities & identified projects
Develop change processes to support line managers in implementing new standards
Provide input into training of new standards and guidelines
Create communication channels in various forms, e.g. workshops
Provide feedback to the project team around FAQ's and areas requiring improvement as well as supporting materials/interventions required
Understand the full scope of change planned for a business area and its impact
Clarify how the business area change benefit integrates with the broader business change initiatives
Evaluate how effectively change is embedded in the business
Guide the Business to re-enforce the change, including leveraging off resources from other change initiatives
Facilitate the continuous evaluation of benefits
Update the change capacity planning model, including all sub-project area change initiatives
Carry out the integration and capacity building of various change management projects
Prepare and plan for change
Develop a change support infrastructure across the business
Understand change benefits and develop processes to track them
Evaluate change culture and capability across the business and allocate resources to enhance these
Build role succession plan for the role in own area and influence resource planning
Ensure timeous, clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture
Implement talent management practices in line with HR policies and procedures
Ensure that skills are transferred in specific function
Implement employment equity plan Identify current and future human capital needs
Ensure effective conflict resolution and respond to any complaints or concerns timeously
Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies
Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement
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