Change Manager at Webhelp SA

Job Advert

• We’re looking for someone who’s not afraid of change. Someone who thrives on improvement. We’re looking for someone who never wants to stop learning or teaching to join our Durban team.

Could this be you?

• We need someone who works with efficiency for maximum effect and result, someone highly organised who understands the importance of diligence and order.
• We're looking for someone who can foresee issues and finds solutions to them before they turn into problems. Communication is essential in this position as you will inspire, delegate and part knowledge on change, improvement and areas of focus.
• If you welcome technology, learning opportunities and challenge the status quo, we want you to take this opportunity to make the right change in your career by applying today.

What you'll be doing

• Keeping up to date on client and company strategy/developments and maintains awareness of contact centre industry developments focussing on overall service and business improvement
• Demonstrating, understanding and complying with all legislative requirements including but not limited to FCA, CCA, DPA, OFCOM and OFGEM - with specific reference to those relevant to the definitive client and market sector
• Prioritising the right “change projects” are initiated through categorisation & demand of the business
• Demonstrating commercial acumen in the key areas of revenue assurance and opportunity identification
• Understanding the stakeholder relationship dynamic (external & internal) and ensuring cohesive and timely organisational responses to stakeholder requirements 
• Being accountable for Change Team’s accurate and timely documentation of all client requests for change and action
• Ensuring that change requests are managed in a way which maximises potential revenue/minimise potential cost to Webhelp SA and are delivered within the prevailing contractual framework and relationship expectations
• Developing the Change Framework and its processes by providing a continuously improved methodology
• Enhancing transparency and accountability to stakeholders on inflight projects/programmes
• Communicating effectively, utilising all levels of media
• Making recommendations of development with plans & timelines for improvement.
• Inspire teams to treat the client as the customer, securing “client consideration” as central to the decision making process across the business unit and the wider Webhelp SA Region
• Delivering pro-active proposals & solutions to client requirements by drawing on commercial, contractual and stakeholder experience

What you’ll need

• Matric
• Demonstrable leadership and management skills gained in a customer-focused environment
• Excellent written and oral communication, presentation and engagement skills
• Experience of principles of financial management / commercial awareness
• Sound understanding of internal systems, software and company procedures
• Able to build relationships with and influence key stakeholders across the business
• Clear credit, criminal and disciplinary records