Chargeback & Refund Analyst (South Africa) at flutterwave

About the Chargeback & Refund Analyst (South Africa) Role

As the Chargeback & Refund Analyst, your primary responsibility is to monitor and process chargebacks, representments, arbitrations, and refunds

Responsibilities include but are not limited to:

• Manage the complete ecosystem of chargebacks, representments and refunds.
• Collation of disputed transactions from acquiring banks in SA and ROA to be logged on the portal and sending details of transactions to merchants for review and response.
• Follow-up on chargeback disputes to ensure timely cycle within the stipulated chargeback window.
• International chargeback involving different currencies for Web (MPGS)
• Work hand in hand with the compliance team to effectively monitor spike in chargebacks in the SA region especially for SA merchants.
• Regularly collate and consolidate key performance indices and be able to highlight gaps and recommend remedial actions
• Investigate all internal suspense accounts under the ownership of Flutterwave in SA region and ROA
• Generate executive report daily, weekly and monthly.

You’ll be a great fit if you have the following skills:

• Proven years of experience in Chargeback Operations
• Good understanding of the foreign exchange operations and local tax regulations.
• Excellent Financial analytical, strategic planning, and execution skills
• High-Level attention to details
• Ability to identify errors
• Strong relationship management skills
• Ability to manage multiple priorities and meet set deadlines.
• Excellent interpersonal and communication skills.
• Excellent presentation skills
• Work goal-oriented based on minimum supervision
• High sense of responsibility, accountability, integrity, and ethical standards
• Ability to work independently to fulfill assigned tasks
• Authorization to work in South Africa without sponsorship