CHEP Lead - Kempton Park at DHL

Role Outline

• Centralised Control and Co-ordination of all CHEP pallets within the Consumer & Retail sector

Key areas of responsibility include:

• Ensure quality of delivered services and proactively address issues across the sector
• Develop strategy and plan for CHEP Pallet Management across the sector
• Report on a monthly, quarterly and annual basis on the CHEP account financial performance across the sector
• Spend a high proportion of time on site working with the operational team to find efficiencies and cost reduction
• Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long-term targets
• Pro-actively identify opportunities within the CHEP accounts across the sector
• Lead account planning meetings to identify supply chain requirements and business objectives
• Maintain a theoretical record of all pallets on hand by accurately processing all THAN documents received or dispatched.
• Updating the outstanding customer Record card and following up on all outstanding pallets in the trade.
• Ensuring all PEN documentation is completed accurately
• Request confirmation on each month of Pallet balances from each Transhipment Depots and follow-up on discrepancies.
• Liaise with Transport Management and arrange for pallets in the Trade to be recovered.
• Ensure that there are sufficient PEN and THAN books in stock.
• Continue to audit pallet control procedures on a regular basis across all sites
• Check THAN control register and ensure CHEP (SA) personnel endorse register to acknowledge receipt documents.
• Arrange a physical count, monthly of all pallets on hand at all depots.

Financial

• Own the financial performance of the account - as per the operational, financial and investment plans
• Achieve annual financial targets on the account
• Manage the P&L of the account to deliver on the agreed target
• Be the face of the operational delivery to the customer

Customer Relationship Management

• Develop and leverage constructive C-Suite relationships with all the CHEP stakeholders (that are business and issue-based, as opposed to transactional)
• Act as key contact for CHEP on a local level
• Maintain access to key decision makers

Maintaining

• Built and maintain strong relationships with key decision makers and establish a customer network on a working level (coach network)
• Organize and hold quarterly account review meetings with CHEP
• Monitor KPIs, ensure quality standards and performance targets are being met
• Act as key contact for CHEP, channel communication to internal functions coordinate actions in case of large operational issues

Team Management/ Coordination

• Coordinate the resolution of operational issues and push for process improvements
• Collect and share knowledge and best practices (also cross-country)
• Review input from opportunity team, ensure quality and commercial standards are met
• Act as an interface between customer and DSC internal functions, collect and distribute required information

Solution Designing

• Analyze collected data together with operational experts and provide strategies for cost saving and efficiency

People Management

• Direct reports but close collaboration with all Operational Leaders, Procurement and Finance.

Qualifications/ Skills/Competencies/Experiences

• Degree or equivalent qualification will be a distinct advantage
• More than 3 Years Logistics Sector experience
• More than 3 Years CHEP Experience
• More than 3 Years Operational experience will be a distinct advantage