Chief Information Officer at BankservAfrica

WHAT YOU WILL DO

• The Chief Information Officer (CIO) leads and inspires the internal Technology and Operations Delivery teams. As a member of the Executive Team, the incumbent identifies and acts on opportunities for development and continuous improvement, encourages prudent risk-taking, and explores alternative approaches and organizational learning. The incumbent is a key member of the broader Executive Leadership Team and drives the organisation’s ambitious digital agenda and Cloud journey.   
• Technology is driving significant change in the payments industry. The CIO must stay abreast of emerging technologies and provide strategic and operational leadership on areas that pose direct or indirect implications on BankservAfrica’ s mission critical clearing and settlement systems. The incumbent will partner with internal and external stakeholders to drive operational excellence at BankservAfrica. The CIO has a principal internal customer, the Chief Customer Officer & Chief Product Officer responsible for customer relationships and all our products and services across the customer verticals. The CIO and the Chief Product Officer are jointly responsible for delivery according to the Service Level Agreements agreed with our customers.

You will engage with the following stakeholders:

• CEO 
• Executive Committee
• Senior management
• Board members
• Domestic regulatory bodies
• SADC regional and Rest of Africa regulatory bodies and government institutions
• Existing and potential clients
• Third Party Providers

Key Responsibilities include:

• Overseeing and managing the continuous (24x7) and incident-free operations of our mission critical clearing and settlement payments systems, including an execution of the necessary operational processes.
• Providing guidance and technical thought leadership into the overall organizational strategy and own the technology strategy that will align with and support the achievement of the organizational strategic objectives, including the modernization roadmap and Cloud Migration Roadmap
• Providing direction on what emerging technologies to introduce and integrate within the enterprise to ensure IT capabilities respond to the needs of the business.
• Evaluating alternative delivery options and external partnerships to ensure efficient and successful delivery of technology solutions.
• Managing the annual operating and capital expenditure budget for Technology to ensure it is consistent with overall strategic objectives of the organization and is within the approved budget plans.

QUALIFICATIONS AND EXPERIENCE

• Undergraduate degree in Computer Science, Information Systems, Business Administration, or related field
• MBA considered an asset
• Minimum 15 years’ experience in a senior IT leadership role
• Minimum 5 years’ experience in leading cross-functional teams
• Experience in delivering Cloud native mission critical solutions
• Experience in developing and implementing technology strategies and plans

KNOWLEDGE
Mission Critical Technology Operations

• Deep understanding of the requirements for mission critical 24x7 high availability environments
• Solid understanding of distributed computing and Cloud related technologies, Including microservices and APIs

IT Service Management

• Solid understanding of the ITSM Library and best practices in delivering services and products
• Ability to set innovative processes and embed continuous improvement

Cyber Security

• Understanding of cyber security frameworks and best practices applicable in financial services and payments

Enterprise Architecture

• Ability to lead Enterprise Architecture Function to design the best solutions meeting our customer’s needs