Chief Mediator at Health Professions Council of South Africa (HPCSA)

MINIMUM REQUIREMENTS FOR THE POSITION: 

• Bachelor’s degree in health-related field. 
• Registered with Health Professions Council of South Africa (HPCSA). 
• 10 years practicing experience in a healthcare environment. 
• Additional 5 years’ experience in mediation of complaints or alternative dispute resolution. 

ADDED ADVANTAGE 

• Certificate in Mediation and Alternative Dispute Resolution. 
• CPD compliant. 

COMPETENCY REQUIREMENTS 

• Advance knowledge of dispute resolution mechanism 
• Ethical conduct and practices of health practitioners 
• Knowledge of relevant legislations 
• Communication skills 
• Interpersonal skills 
• People Management skills 
• Excellent advisory and consultation skills 
• Facilitation & Negotiation skills 
• Professional Report writing 
• Questioning and listening skills 
• Capable of functioning in a highly confidential environment 

PRINCIPAL ACCOUNTABILITIES & KEY PERFORMANCE AREA 

• Executing analysis related to the mediation of cases and making evidence-based recommendations. 
• Identifying patterns and problem areas and making recommendations to management and Council on areas of improvement. 
• Conduct research and provide well substantiated advice on complicated matters to facilitate resolution or provide appropriate advice. 
• Research to focus on new developments internationally and locally pertaining to health professions and recent case law impacting on the Health Professions and the Council. 
• Refer all matters not falling within the jurisdiction of the Council to relevant authorities and report this fact to the complainant. 
• Accurate recordkeeping of all matters received and ensure that such matters are constantly updated to reflect progress. 
• Prepare settlement agreements for disputants. 
• Determine the amount of liability according to the relevant evidence, laws, and administrative and judicial precedents. 
• Identify systemic issues leading to poor service delivery or breaches of parties’ rights. 
• Generate mediation reports, detailed reports of the number of complaints, the nature of complaints and their status. 
• Compile Management Reports, ad-hoc reports and provide monthly reports on all cases being administered and finalized.