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  • Posted: Mar 12, 2020
    Deadline: Mar 27, 2020
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    DirectAxis is a specialist financial services company that provides customers with a direct connection to loans and insurance. Launched in January 1995, we give you direct access to the financial products you need, in a way that is most convenient for you. To help us do this, we draw on the diverse knowledge and expertise of our shareholder FirstRand Bank Li...
    Read more about this company

     

    Chief Operating Officer

    Role Purpose 

    • A Chief Operating Officer is responsible for managing the day-to-day activities of the business and reporting them to the Chief Executive Officer (CEO) as dictated by the overall strategy. Monitoring the daily operations of the company. Development, design, operation, and improvement of the systems that create and deliver the business products/services and to focus on operations improvement.

    Responsibilities 

    • Implementation of a Business aligned strategy to balance short term growth of Business Unit with long term sustainability of Business and FNB Group
    • Balance short term growth of Business Unit with long term sustainability of Business and FNB Group
    • Achievement of net profit growth for Business
    • Manage Cost to Income to increase profitability and efficiencies for the Business
    • Enable Enduring, Rewarding relationships through the definition, creation and socialisation of an FNB Business aligned and integrated Business Unit customer (Sales & Service) delivery strategy in support of the FNB Brand.
    • Definition and communication of a FNB  aligned Business strategy to optimise efficiencies, innovation, process improvements, technology, governance, etc.
    • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements for the Business
    • Translate Business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
    • Develop a deep understanding of the technical trends, commercial market, competition and trends in the Business market
    • Research and identify new entrants in the relevant industries (mobile, payments, finance etc)• Assess opportunities and threats from these entrants.
    • Improve Business business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
    • Execute the Business people strategy that nurtures talent and embraces the values, culture and philosophy of entrepreneurship, accountability and innovation in order to meet current and future business needs.
    • Hold direct reports in the Business accountable for the implementation of Leadership Strategy that drive behaviour towards high performance.

    Additional Requirements 

    • Sales experience within a contact centre environment
    • Financial Services Industry experience.
    • Managing an environment with a considerable amount of complexity
    • Have Relationship Management, (Internal and External Stakeholder Management)
    • Managing a portfolio of 500 heads with at least 3 Managementlevel between.
    • Experience in managing senior managers


    Qualifications and Experience

    • A recognised Masters Degree
    • A minimum of five years management (general management and/or project management) experience.
    • Needs to understand the real work behind the bank's core operations

    Method of Application

    Interested and qualified? Go to DirectAxis on www.firstrandjobs.mobi to apply

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