Chief People Officer at BankservAfrica

Key Responsibilities:

People Strategy & Leadership

• Develop and execute a Human Capital strategy aligned with BankservAfrica’s business objectives.
• Participate as an active leader on the Executive Committee and across the overall business.

Talent/Performance Management & Development

• Oversee end-to-end talent acquisition, ensuring the organization attracts and retains top industry talent.
• Lead workforce planning, talent management, and succession planning initiatives.
• Drive leadership development programs and career growth opportunities for employees.
• Implement learning and development (L&D) initiatives to build skills for the future of work.
• Manage the development and implementation of a remuneration, benefits and rewards strategy

Organizational Culture & Employee Experience

• Lead culture and values work across the organisation.
• Foster a high-performance culture with clear performance expectations and feedback mechanisms.
• Champion employee engagement and well-being initiatives, including mental health and work-life balance programs.
• Oversee employee relations, conflict resolution, and disciplinary procedures.
• Fulfil a business partnering role with Executives and line managers to ensure their commitment to the delivery of the people agenda and timeous implementation of actions required

HR Operations, Compliance & Governance

• Ensure compliance with labour laws, HR policies, and governance frameworks.
• Develop, amend, review and implement relevant policies and procedures.
• Oversee compensation & benefits strategies to remain competitive in the market.
• Implement HR analytics and reporting to drive data-driven decision-making.
• Develop and manage annual BU budget, forecasting, cost management, profitability and reporting
• Develop relationship at Sub Board committee level 

Digital Transformation & Future of Work

• Leverage HR technology and automation to enhance efficiency and employee experience.
• Develop appropriate work policies that balance flexibility with business needs.
• Drive change management initiatives for seamless adoption of new processes and technologies.

QUALIFICATIONS / KNOWLEDGE

• Bachelor’s Degree in Human Resources, Labor Relations, Business Administration, Industrial Psychology, or a related field.
• Postgraduate qualification in a relevant field would be advantageous.  
• Professional certification in HR (e.g., SABPP, SHRM-SCP, CIPD, or equivalent) is a plus.
• Understanding of all relevant labour legislation (LRA, BCEA, SDA, EEA, OHSA).
• Knowledge of and ability to implement best practice HC systems and operations.

EXPERIENCE

• 10+ years of progressive HR leadership experience, with at least 5 years in an executive/strategic HR role.
• Proven experience in developing and executing HR strategies that align with business objectives.
• Strong background in organizational development, talent management, succession planning, and leadership development.
• Experience in managing HR governance, compliance, and labour relations in a complex business environment.
• Familiarity with HR technology, digital transformation, and data-driven decision-making.
• Experience in the financial services, fintech, or payments industry.
• Strong track record of driving culture transformation, diversity & inclusion initiatives, and employee engagement programs.