Jobs Available at BankservAfrica

Your key responsibilities include:

• Undertake target audience analysis to determine the type of technical documentation that is required to be created
• Determine the clearest and most logical way to present information for greatest reader comprehension.
• Organise the collected information to create and edit documentation, videos or blogs for the user
• Gather information about the product or service in question to understand how it works and the technology behind it
• Generate innovative ideas for content and workflow solutions.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Analyze information required for the development or update of policy, procedure and form documentation.
• Write content for other members of the team.
• Review content developed by other members of the team.
• Assess the content for clarity, accuracy, consistency and conciseness to ensure it is free of mistakes, easy to follow and up-to-date
• Revise, review or modify documents prepared by others
• Manage version control of documents.
• Publish documents

QUALIFICATIONS / KNOWLEDGE

• Bachelor's degree in English, communications, journalism or a related field 
• Master’s degree would be beneficial
• Microsoft Office Suite familiarity is necessary

EXPERIENCE

• Minimum 3 - 5 years in position of editor or publisher;
• 7 - 10 years experience in technical writing in a technical engineering environment or SAAS environment;
• Workflow, training material development experience; 
• Business and IT fluency;
• Fluency in technical and common office software
• Ability to pay attention to details
• Written and oral communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Exceptional analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Ability to check all technical material for consistency and accuracy
• The ability to produce visually attractive documentation through graphics and text
• Analytical and problem-solving skills
• The ability to handle large amounts of information
• A methodical approach to working

go to method of application »

Your key responsibilities include:

• Drive digital transformation by leading innovation in crypto-based payments, stablecoins, CBDCs, and related blockchain solutions.
• Develop and execute strategies for new digital payment platforms, ensuring scalability, security, and regulatory compliance.
• Engage with industry stakeholders (banks, regulators, fintechs, and payment providers) to enhance collaboration and partnerships in digital payments.
• Identify and assess disruptive technologies in payments, including smart contracts, DeFi (Decentralized Finance), and tokenized assets.
• Lead initiatives in digital payments, ensuring alignment with evolving market trends and regulatory frameworks.
• Improve profitability and efficiency through data-driven insights, automation, and digital innovation.
• Advise on the strategic alignment of new partnerships and emerging financial technologies.
• Develop policies and frameworks for managing risks related to digital assets, stablecoins, and blockchain-based transactions.
• Manage and mentor a team to drive performance, innovation, and collaboration in digital payments.

QUALIFICATIONS / KNOWLEDGE

• Honour’s degree or equivalent in Finance, Economics, Business, or Digital Innovation.
• 10+ years of experience in digital payments, blockchain, fintech, financial innovation, and regulatory frameworks.
• Strong expertise in cryptocurrency, CBDCs, stablecoins, and blockchain-based financial systems.
• Deep understanding of digital identity, open banking, and DeFi ecosystems.
• Proven ability to drive financial transformation, innovation, and partnerships.
• Experience engaging with regulators, central banks, and financial industry leaders.
• Strong leadership, stakeholder management, and strategic decision-making skills.

EXPERIENCE

• Expertise in blockchain, stablecoins, CBDCs, and digital payments ecosystems.
• Strong financial acumen with an ability to drive business profitability and efficiency.
• Exceptional problem-solving, communication, and strategic thinking skills.
• Ability to navigate complex regulatory and compliance landscapes.
• High-level stakeholder engagement and negotiation skills.
• Proven ability to manage teams and drive digital transformation.

go to method of application »

Key Responsibilities:

People Strategy & Leadership

• Develop and execute a Human Capital strategy aligned with BankservAfrica’s business objectives.
• Participate as an active leader on the Executive Committee and across the overall business.

Talent/Performance Management & Development

• Oversee end-to-end talent acquisition, ensuring the organization attracts and retains top industry talent.
• Lead workforce planning, talent management, and succession planning initiatives.
• Drive leadership development programs and career growth opportunities for employees.
• Implement learning and development (L&D) initiatives to build skills for the future of work.
• Manage the development and implementation of a remuneration, benefits and rewards strategy

Organizational Culture & Employee Experience

• Lead culture and values work across the organisation.
• Foster a high-performance culture with clear performance expectations and feedback mechanisms.
• Champion employee engagement and well-being initiatives, including mental health and work-life balance programs.
• Oversee employee relations, conflict resolution, and disciplinary procedures.
• Fulfil a business partnering role with Executives and line managers to ensure their commitment to the delivery of the people agenda and timeous implementation of actions required

HR Operations, Compliance & Governance

• Ensure compliance with labour laws, HR policies, and governance frameworks.
• Develop, amend, review and implement relevant policies and procedures.
• Oversee compensation & benefits strategies to remain competitive in the market.
• Implement HR analytics and reporting to drive data-driven decision-making.
• Develop and manage annual BU budget, forecasting, cost management, profitability and reporting
• Develop relationship at Sub Board committee level 

Digital Transformation & Future of Work

• Leverage HR technology and automation to enhance efficiency and employee experience.
• Develop appropriate work policies that balance flexibility with business needs.
• Drive change management initiatives for seamless adoption of new processes and technologies.

QUALIFICATIONS / KNOWLEDGE

• Bachelor’s Degree in Human Resources, Labor Relations, Business Administration, Industrial Psychology, or a related field.
• Postgraduate qualification in a relevant field would be advantageous.  
• Professional certification in HR (e.g., SABPP, SHRM-SCP, CIPD, or equivalent) is a plus.
• Understanding of all relevant labour legislation (LRA, BCEA, SDA, EEA, OHSA).
• Knowledge of and ability to implement best practice HC systems and operations.

EXPERIENCE

• 10+ years of progressive HR leadership experience, with at least 5 years in an executive/strategic HR role.
• Proven experience in developing and executing HR strategies that align with business objectives.
• Strong background in organizational development, talent management, succession planning, and leadership development.
• Experience in managing HR governance, compliance, and labour relations in a complex business environment.
• Familiarity with HR technology, digital transformation, and data-driven decision-making.
• Experience in the financial services, fintech, or payments industry.
• Strong track record of driving culture transformation, diversity & inclusion initiatives, and employee engagement programs.