Technical Writer and Editor at BankservAfrica

Your key responsibilities include:

• Undertake target audience analysis to determine the type of technical documentation that is required to be created
• Determine the clearest and most logical way to present information for greatest reader comprehension.
• Organise the collected information to create and edit documentation, videos or blogs for the user
• Gather information about the product or service in question to understand how it works and the technology behind it
• Generate innovative ideas for content and workflow solutions.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Analyze information required for the development or update of policy, procedure and form documentation.
• Write content for other members of the team.
• Review content developed by other members of the team.
• Assess the content for clarity, accuracy, consistency and conciseness to ensure it is free of mistakes, easy to follow and up-to-date
• Revise, review or modify documents prepared by others
• Manage version control of documents.
• Publish documents

QUALIFICATIONS / KNOWLEDGE

• Bachelor's degree in English, communications, journalism or a related field 
• Master’s degree would be beneficial
• Microsoft Office Suite familiarity is necessary

EXPERIENCE

• Minimum 3 - 5 years in position of editor or publisher;
• 7 - 10 years experience in technical writing in a technical engineering environment or SAAS environment;
• Workflow, training material development experience; 
• Business and IT fluency;
• Fluency in technical and common office software
• Ability to pay attention to details
• Written and oral communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Exceptional analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Ability to check all technical material for consistency and accuracy
• The ability to produce visually attractive documentation through graphics and text
• Analytical and problem-solving skills
• The ability to handle large amounts of information
• A methodical approach to working