CIC Receivables Controller at The Heineken Company

Purpose of the job

• Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from customers.

Key Responsibilities

• Manage the process of contacting debtors for payments/outstanding amounts on accounts.
• Send agreed and approved communication in standard formats (SMS, email letters) to serve as reminders final demands
• Manage the process of collections from order to legal action.
• Monitor and manage the transactional worklist.
• Ensure that the correct reconciliations are conducted
• Manage the process of staff accounts (includes master data, creating a debtors account and journaling, etc.)
• Ensure that non-trading debtors are accounted for.
• Manage the process with inter-company accounts.
• Point of Sales Collections – governing on-site procedures.
• Overdue greater than 60 days handed over to legal.
• Allocate payments received to open invoices.
• Allocate payments as per remittance received.
• Apply applicable discount as per term.
• Ensure that the correct process is followed in respect of claims on discounts, returns and bottles
• Manage the process whereby to investigate the validity of claim.
• Manage quality claims (glass in wine, open bottles) and step in where necessary.
• Ensure that off-setting of in-country expenses (marketing/advertising) is deducted from invoices
• Accurate maintenance of collections and customer master data
• Ensure that the correct price or quantity categories are used.
• Manage price discrepancies, deal disputes, etc.
• Collecting information for reports on the claims and disputes that have been submitted.
• Identify repayment opportunities for accounts in default.
• Repayment requests managed within a maximum 4-week period
• Longer than 4 weeks repayment referred to the legal controller.
• Handed over to legal when defaults on arrangement
• Maintain sound working relationship with stakeholders.
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals
• Keep minutes of stakeholder meetings
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth.
• Manage your career (Objective setting Scorecard, PDP are in place).
• Drive own development to ensure knowledge and skills remain current.