At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we’ve become the world leader in consumer transaction technolo...
Read more about this company
Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
Maintain cash centre uptime SLAs
Maintain site uptime SLAs
Excellent relation building between 3rd parties
Adhere to strict guidelines and protocols regarding 3rd parties engagements
Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
Troubleshoot and resolve issues when systems are down or problematic
Management of projects including software upgrades and cash optimizations
Monitor critical sites and ensure they are actioned timeously
Log all inbound and outbound calls on the in-house Spark Manage software
Follow up and action all open events timeously
Ensure optimal route planning when dealing with CIT 3rd parties
Ensure constant revision and refining of processes and procedures
Be available for the on-call cycle on weekends, public holidays or weekend shift work.
Basic qualifications
Academic Grade 12.
Telephonic support and coordinating experience
Fully computer literate across Microsoft Office
Strong verbal, written communications and presentation skills
Ability to communicate effectively with the management team and stakeholders Offers of employment are conditional upon passage of screening criteria applicable to the job.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail