Claim Assessor at Absa Group Limited (Absa)

Job Summary

• To plan, manage and monitor the implementation of Claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner

Job Description

Claims assessment:

• Assess and/or process claims following standard operating procedures

Customer Experience:

• Handle all customer interactions professionally and efficiently

Ad Hoc duties:

• Provide support to customers and team as required to ensure team performance on an ongoing basis

Compliance and Risk Management:

• Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
• Experience in Funeral Claims with at least 2 years' experience is required for this role
• Appropriate qualification is required for this role

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)