Claims Administration Advisor (Car hire and Towing) at MiWay Insurance Limited

Minimum Requirements

• Grade 12/Standard 10/NQF 4
• Administration Qualification 
• BCOM Degree 
• Proficiency with Microsoft 
• Minimum Experience
• Minimum 2 -3 years’ experience claims administrative role. 
• Minimum 1- 2 years’ experience in Car Hire and Towing.

Key Duties and Responsibilities
Car Hire

• Through good communication skills, call clients and arrange Car Hire. Follow through with our rental Supplier in these arrangements and secure a booking with the supplier.
• Manage Car hire days, including car hire extension days and terminations. 
• Constant feedback to clients regarding their vehicle repair progress and remaining available car hire days. This will require regular communication with the selected repairer.  
• Validate and settle Supplier invoices.  

Towing

• Arrange towing with Service Providers and clients. 
• Ensure delivery of vehicles are done within a contracted time frame. Regular follow ups will be required to facilitate the delivery of the vehicles. 
• Validate and settle Supplier invoices. 

Success will be measured on

• Number of interactions per day 
• Number of invoices processed.
• Turnaround time in completing interactions per day.
• Quality of service delivery 

Personal Attributes

• Must be highly proficient in dealing with clients at all levels.
• Excellent administrative skills.
• Good communication skills.
• Organized.
• Professional. 
• Ability to multi-task 
• Attention to detail.
• Customer-centric 
• Active listening skills
• Team player
• Accountability 
• Fluent in more than one language 

Knowledge and Skills

• Processing transactions and conduct simple calculations
• Record keeping; filing and maintenance of databases
• Maintain work standards and quality verification
• Data Collection and processing of transactions
• Procedures Knowledge