Claims Administration (Associate Claims Administrator) 12 Months Fixed-Term at Reinsurance Group of America

The Claims team is looking for a self-motivated individual who has at least 5 years administration experience to manage the incoming claims and work allocation across the team. The role will require interaction with clients in response to queries and to prepare claim files for the claims consultants.

Responsibilities

Primary Functions of the Role:

• Check new claim notifications to ensure that policy is reassured and that premiums are paid up to date of event.
• Ensure that newly notified claim is entered on the administration system in a timely and accurate manner and ensure that all relevant claims data is received from the ceding company.
• Ensure that all claims are accurately paid within the agreed service standard
• To verify pending claims with ceding companies on a quarterly basis.
• Ensure client companies are kept appraised of any administration issues e.g. e-mail down or delay in payment, etc. and ensure all clients are promptly and efficiently responded to.
• Assist with ad hoc project work where required and special claims investigation, internal and external i.e. on behalf of the client

Requirements

• Minimum of matric
• At least 5 years’ experience in the insurance industry (preferably re-insurance)
• Basic knowledge of insurance products and terminology in SA
• Good understanding of reinsurance and business processing methods.
• At least 5 years’ experience in the administration of Individual and Group Life claims.
• Computer literacy (word, excel and outlook)

Preferred qualities:

• Highly motivated self-starter
• Organized and able to prioritize
• Proactive
• Good communicator
• Responsible and accountable – must be able to take on responsibilities and see them through
• Can work to deadlines
• Team player with good interpersonal skills
• Flexible and able to multitask