We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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Import new claims the system portals, and/or manually upload
Conduct AskCue PI and Cache checks on all appropriate claims
Allocation of new claim files to claims handlers in accordance with guidelines.
Allocating Vulnerable Road User (VRU) claims to nominated claims handlers.
Filter MI received from claims insight team suitable for use in Rolling Reviews and distribute accordingly.
Make payments to TPIs who are party to the subrogation agreement via the verify portal.
Make payments on any bordereaux/ bulk payment arrangements to suppliers.
Conduct initial enquires on TPI Direct Claimants (including phone call /initial letter)
Identify and communicate urgent tasks to team leaders and PI handlers.
Request and subsequently manage CRU certificates and notify DWP upon settlement/closure.
Manage through to settlement - Tariff only whiplash claims with or without associated losses; to include running medical assessment through COA or valuing against defined matrix.
Provide ad hoc support to PI claims handlers and team leaders.
To adhere to and consider all regulatory requirements at all times, including consumer duty DPA and AML
To be compliant with health and safety policies at all times.
To ensure compliance with company and other relevant standards/regulations at all times.
Job Requirements
Minimum of Grade 12/Matric qualification of equivalent NQF level 4 qualifcation
Experience of working in an administrative role
Previous experience in the motor insurance industry
Experience of working in a insurance claim’s environment preferred
Required Skills
Excellent time management and organization skills with the ability to prioritize own work
Good level of communication skills, both verbal and written
Good Microsoft Office Skills (outlook, Word, Excel)
Gmail
Yahoomail