Claims Assessor at Transact and Protect Insure (TPI)

About the job
The ideal candidate will be a proactive and strong self-starter with great attention to detail. A relevant business, administrative and/or insurance degree would be essential and a continued desire for professional development. The candidate needs to have a grasp of the financial services industry and a keen interest in FinTech, InsurerTech and innovation. You would receive a remuneration package that would be commensurate with your experience.  The remuneration would be structured as a basic monthly cost to company.

Key responsibilities:

•      Check voicemail, chat, and/or electronic cue frequently to identify new claims
•      Proactively follow up on outstanding documents / information for claims assessment 
•      Create/update claims tickets to document customer interactions
•      Escalate complex claims issues to higher level supervisors/manager
•      Provide information about product claims specifications
•      Interact with other internal departments to resolve customer issues
•      Provide internal feedback regarding reoccurring issues that can affect customer satisfaction
•      Assess claims in a timely manner as per SLA

KEY PERFORMANCE AREAS

•      Ensure all customer queries and claims are resolved in an appropriate timeframe
•      Ownership and adherence to operational benchmarks (eg First time response rates, query escalation rate)
•      Assist the technical team in identifying changes to and/or new functionality
•      Claims reporting
•      General claims and admin functions