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  • Posted: Nov 25, 2021
    Deadline: Not specified
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  • Transact and Protect Insure (TPI) is an underwriting management agent that specialises in providing insurance for the digital-driven age. The company was established in 2016 when a significant need was identified to fast track protection for clients in the insurance landscape. To remain a forerunner in this service offering, innovation is key, which is why ...
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    Claims Assessor

    About the job
    The ideal candidate will be a proactive and strong self-starter with great attention to detail. A relevant business, administrative and/or insurance degree would be essential and a continued desire for professional development. The candidate needs to have a grasp of the financial services industry and a keen interest in FinTech, InsurerTech and innovation. You would receive a remuneration package that would be commensurate with your experience.  The remuneration would be structured as a basic monthly cost to company.


    Key responsibilities:

    •      Check voicemail, chat, and/or electronic cue frequently to identify new claims
    •      Proactively follow up on outstanding documents / information for claims assessment 
    •      Create/update claims tickets to document customer interactions
    •      Escalate complex claims issues to higher level supervisors/manager
    •      Provide information about product claims specifications
    •      Interact with other internal departments to resolve customer issues
    •      Provide internal feedback regarding reoccurring issues that can affect customer satisfaction
    •      Assess claims in a timely manner as per SLA

    KEY PERFORMANCE AREAS

    •      Ensure all customer queries and claims are resolved in an appropriate timeframe
    •      Ownership and adherence to operational benchmarks (eg First time response rates, query escalation rate)
    •      Assist the technical team in identifying changes to and/or new functionality
    •      Claims reporting
    •      General claims and admin functions

    Method of Application

    Interested and qualified? Go to Transact and Protect Insure (TPI) on www.linkedin.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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