Claims Assistant (Centurion) at AFGRI Equipment

Description

• To ensure that all administrative functions relating to claims are processed in a timeous and correct manner

Requirements
REQUIREMENTS

• Grade 12
• FAIS accreditation (Level RE 5)
• Financial Sector Conduct Authority (FSCA) recognised qualification
• 5 years in the short-term insurance industry
• Excellent English and Afrikaans communication skills

KEY PERFORMANCE AREAS

• Obtain claim forms and relevant documentation and information from clients.
• Registering new claims within 24 hours. 
• Daily processing, tracking, recording and ensuring timely settlement of claims. 
• Daily capturing, updating and storing of claims on the Cardinal administration system.
• Daily feedback to client(s) and relationship managers or relationship manager assistants on claims progress.
• Assist with Underwriting functions when requested.
• Operate within the Financial Sector Conduct Authority (FSCA) and FAIS regulations.
• Report all customer complaints to Head Office daily.   

TECHNICAL COMPETENCIES

• Cardinal broker system
• Negotiation Skills
• Computer literacy: Microsoft (MS Office)
• Dependable and able to perform under pressure
• Excellent verbal and written communications skills
• Attention to detail
• Good problem-solving skills
• Ability to work independently

BEHAVIOURAL COMPETENCIOES

• Zero tolerance for errors
• Communication skills
• Result driven
• Please note that the role will be based in either Centurion or Bethal, depending on the candidate’s current location.

Closing date:

• 11 March 2025