Job Opportunities at Brights Hardware

Job Description

• The purpose of this job is to ensure and maintain an efficient service, this includes following the cash register procedure and accurately ringing up sales, in such a manner that it results in an increase in customer satisfaction and continuous growth of the business.

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

go to method of application »

Job Description

• Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training and customer service activities and assume a deputy role for the department supervisor in their absence.

KEY RESPONSIBILITIES:

• Provide administrative support to the Customer Experience department
• Ensure accurate and timely month-end reporting - Coordinate and minute weekly management sessions
• Assist Department Supervisor with ad-hoc duties and projects
• Monitor and promote Net Promoter Score (NPS) surveys in-store
• Manage incentive programs and daily NPS reports
• Deliver in-store training on customer experience processes and procedures
• Identify training requirements and facilitate loyalty card training
• Oversee online order fulfilment and communicate with stores on product transfers
• Manage loyalty card administration, including customer details and point transfers
• Handle customer queries, compliments, and complaints reporting
• Conduct SWOT analysis and provide feedback on opportunities for store improvement

REQUIREMENTS:

• Matric or Equivalent
• NQF Level 5 in Business related studies advantageous
• 4 years in Customer Experience
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• Have a valid Driver’s Licence & own vehicle (advantage)
• Ability to train and develop when required.
• Decision making capabilities
• Computer LiteracyK8 System Knowledge
• Ability to multitask
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Leadership Skills (monitoring, evaluations, planning, time management & organising skills)
• Analytical, Problem solving, conflict resolution & employee relations skills
• Good Customer Experience, interpersonal and organisational skills
• Operational and people management skills
• Microsoft Office (Internet, E-mails, Word & Excel)

go to method of application »

Job Description

• Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training and customer service activities and assume a deputy role for the department supervisor in their absence.

KEY RESPONSIBILITIES:

• Provide administrative support to the Customer Experience department
• Ensure accurate and timely month-end reporting - Coordinate and minute weekly management sessions
• Assist Department Supervisor with ad-hoc duties and projects
• Monitor and promote Net Promoter Score (NPS) surveys in-store
• Manage incentive programs and daily NPS reports
• Deliver in-store training on customer experience processes and procedures
• Identify training requirements and facilitate loyalty card training
• Oversee online order fulfilment and communicate with stores on product transfers
• Manage loyalty card administration, including customer details and point transfers
• Handle customer queries, compliments, and complaints reporting
• Conduct SWOT analysis and provide feedback on opportunities for store improvement

REQUIREMENTS:

• Matric or Equivalent
• NQF Level 5 in Business related studies advantageous
• 4 years in Customer Experience
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• Have a valid Driver’s Licence & own vehicle (advantage)
• Ability to train and develop when required.
• Decision making capabilities
• Computer LiteracyK8 System Knowledge
• Ability to multitask
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Leadership Skills (monitoring, evaluations, planning, time management & organising skills)
• Analytical, Problem solving, conflict resolution & employee relations skills
• Good Customer Experience, interpersonal and organisational skills
• Operational and people management skills
• Microsoft Office (Internet, E-mails, Word & Excel)

go to method of application »

Job Description

• Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training and customer service activities and assume a deputy role for the department supervisor in their absence.

KEY RESPONSIBILITIES:

• Provide administrative support to the Customer Experience department
• Ensure accurate and timely month-end reporting - Coordinate and minute weekly management sessions
• Assist Department Supervisor with ad-hoc duties and projects
• Monitor and promote Net Promoter Score (NPS) surveys in-store
• Manage incentive programs and daily NPS reports
• Deliver in-store training on customer experience processes and procedures
• Identify training requirements and facilitate loyalty card training
• Oversee online order fulfilment and communicate with stores on product transfers
• Manage loyalty card administration, including customer details and point transfers
• Handle customer queries, compliments, and complaints reporting
• Conduct SWOT analysis and provide feedback on opportunities for store improvement

REQUIREMENTS:

• Matric or Equivalent
• NQF Level 5 in Business related studies advantageous
• 4 years in Customer Experience
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• Have a valid Driver’s Licence & own vehicle (advantage)
• Ability to train and develop when required.
• Decision making capabilities
• Computer LiteracyK8 System Knowledge
• Ability to multitask
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Leadership Skills (monitoring, evaluations, planning, time management & organising skills)
• Analytical, Problem solving, conflict resolution & employee relations skills
• Good Customer Experience, interpersonal and organisational skills
• Operational and people management skills
• Microsoft Office (Internet, E-mails, Word & Excel)

go to method of application »

Job Description

• Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training and customer service activities and assume a deputy role for the department supervisor in their absence.

KEY RESPONSIBILITIES:

• Provide administrative support to the Customer Experience department
• Ensure accurate and timely month-end reporting - Coordinate and minute weekly management sessions
• Assist Department Supervisor with ad-hoc duties and projects
• Monitor and promote Net Promoter Score (NPS) surveys in-store
• Manage incentive programs and daily NPS reports
• Deliver in-store training on customer experience processes and procedures
• Identify training requirements and facilitate loyalty card training
• Oversee online order fulfilment and communicate with stores on product transfers
• Manage loyalty card administration, including customer details and point transfers
• Handle customer queries, compliments, and complaints reporting
• Conduct SWOT analysis and provide feedback on opportunities for store improvement

REQUIREMENTS:

• Matric or Equivalent
• NQF Level 5 in Business related studies advantageous
• 4 years in Customer Experience
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• Have a valid Driver’s Licence & own vehicle (advantage)
• Ability to train and develop when required.
• Decision making capabilities
• Computer LiteracyK8 System Knowledge
• Ability to multitask
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Leadership Skills (monitoring, evaluations, planning, time management & organising skills)
• Analytical, Problem solving, conflict resolution & employee relations skills
• Good Customer Experience, interpersonal and organisational skills
• Operational and people management skills
• Microsoft Office (Internet, E-mails, Word & Excel)

go to method of application »

Job Description

• The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services. The incumbent must be highly organised service driven Brights brand custodian who always passionate about making our customer experience positive and meaningful. To be successful is this role, you must be good a conversational communicator, an active listener who is able to identify the needs of customers and resolve problems.

KEY RESPONSIBILITIES:

• Ensure that customers are always satisfied via Omni – Channel system, telephonic assistance.
• Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously.
• Ensure efficient compliments of all customer service and eCommerce related administration duties.
• Assist with request quotes, sales, retentions.
• Accurately update & maintain customer profiles & preference on PUTTY (As well as any other internal systems)
• Assist with the recording of information for monthly performance reporting purposes.
• Liaise with cross – functional teams for support related to any customer experience journey matters that need resolution.
• Contribute to achievement of customer excellence targets.
• Assist with handling eCommerce and Omni – Channel related customer enquiries.
• Strive to become a Brights brand & product expert.
• Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue & improve the retail customer experience.
• Contribute to efficiency of completing departmental tasks timeously & accurately.
• Provide administrative support to your team manager & departmental team.

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 1-year minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels, proficient in English (Great speaking voice)
• Planning, time management & organizing skills
• Excellent professional work standards, including grammar and oral proficiency
• Computer & Typing (minimum of 35 wpm) skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat
• Available to work retail hours

go to method of application »

Job Description

• The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services. The incumbent must be highly organised service driven Brights brand custodian who always passionate about making our customer experience positive and meaningful. To be successful is this role, you must be good a conversational communicator, an active listener who is able to identify the needs of customers and resolve problems.

KEY RESPONSIBILITIES:

• Ensure that customers are always satisfied via Omni – Channel system, telephonic assistance.
• Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously.
• Ensure efficient compliments of all customer service and eCommerce related administration duties.
• Assist with request quotes, sales, retentions.
• Accurately update & maintain customer profiles & preference on PUTTY (As well as any other internal systems)
• Assist with the recording of information for monthly performance reporting purposes.
• Liaise with cross – functional teams for support related to any customer experience journey matters that need resolution.
• Contribute to achievement of customer excellence targets.
• Assist with handling eCommerce and Omni – Channel related customer enquiries.
• Strive to become a Brights brand & product expert.
• Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue & improve the retail customer experience.
• Contribute to efficiency of completing departmental tasks timeously & accurately.
• Provide administrative support to your team manager & departmental team.

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 1-year minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels, proficient in English (Great speaking voice)
• Planning, time management & organizing skills
• Excellent professional work standards, including grammar and oral proficiency
• Computer & Typing (minimum of 35 wpm) skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat
• Available to work retail hours

go to method of application »

Job Description

• The purpose of this job is to ensure that stock is priced, packed and displayed in a professional manner, readily available and of good quality for customer purchase in such a manner that it results in a pleasant shopping experience for the customer in order to have customers return to the store increasing sales and profit margins.  This includes ensuring that fixed displays are planned and installed to show goods for maximizing internal advertising

KEY RESPONSIBILITIES:

• Ensure that stock is neatly packed and displayed in a professional manner, including accessibility to customers by categorising stock more effectively
• Ensure that corresponding transfer number matches page transfer number with details included i.e. (correct branch transfer from and to & dated)
• Ensure that all items are correctly priced and corresponds with shelf talker
• Ensure that all shelf talkers are clean and placed far left of the product
• Apply the “Block System” when merchandising stock
• Ensure that the shop floor and aisles are clean and clear of goods and is accessible for customers
• Remove all hazards and products from under shelves
• Develop overall promotional and display plans for approval
• Obtain props and other accessories and build displays
• Apply store procedure which is all of the above at all times
• Participate in perpetual stocktakes
• Ensure housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Grade 12 or 3x Completed Intercept courses equating to total of 120 credits
• Candidates with no Matric but completed and Retail Operations leadership and or NQF 3 Stock Management course at minimum 54 credits will be considered for position.
• 1 Year minimum experience in a similar role or entry level stock exposure
• Brights Induction (Service Excellence)
• In-house entry level merchandising standards
• Basic product range knowledge
• Ability to handle pressure
• Ability to communicate effectively (verbal & written)
• Numerically skilled
• Creative skills

go to method of application »

Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

go to method of application »

Job Description

• Purpose: The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services. The incumbent must be highly organised service driven Brights brand custodian who always passionate about making our customer experience positive and meaningful. To be successful is this role, you must be good a conversational communicator, an active listener who is able to identify the needs of customers and resolve problems.

KEY RESPONSIBILITIES:

• Ensure that customers are always satisfied via Omni – Channel system, telephonic assistance.
• Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously.
• Ensure efficient compliments of all customer service and eCommerce related administration duties.
• Assist with request quotes, sales, retentions.
• Accurately update & maintain customer profiles & preference on PUTTY (As well as any other internal systems)
• Assist with the recording of information for monthly performance reporting purposes.
• Liaise with cross – functional teams for support related to any customer experience journey matters that need resolution.
• Contribute to achievement of customer excellence targets.
• Assist with handling eCommerce and Omni – Channel related customer enquiries.
• Strive to become a Brights brand & product expert.
• Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue & improve the retail customer experience.
• Contribute to efficiency of completing departmental tasks timeously & accurately.
• Provide administrative support to your team manager & departmental team.

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 1-year minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels, proficient in English (Great speaking voice)
• Planning, time management & organizing skills
• Excellent professional work standards, including grammar and oral proficiency
• Computer & Typing (minimum of 35 wpm) skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat
• Available to work retail hours

go to method of application »

Job Description

• Purpose:  To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 3 Years Sales experience in Irrigation department
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)
   

go to method of application »

Job Description

• Purpose: The purpose of this job is to ensure that stock is readily available and of good quality for customer purchase, resulting in effective and efficient operation of the organization in order to generate sales and increase growth and profit margins.

KEY RESPONSIBILITIES:

• Ensure that stock is readily available for customers to purchase.
• Check the accuracy and completeness of stock received on delivery notes or invoices from suppliers against purchase orders as well as incoming transfers received from other branches as per stated SOP
• Regular stock counts to be done against stock received as per invoices, delivery notes or incoming transfers
• Check barcodes daily when receiving stock and report irregularities
• Daily floor walks to be done in the mornings per department and regularly communicate with merchandisers to replenish shelves/stock. Immediately report gaps to Stock-Coordinator who will address matter with relevant stakeholders to improve performance
• Assist in marking and packing in the storeroom. Check if stock is sorted, marked & packed according to Department or supplier for easy tracking purposes to improve performance
• Participate in perpetual stock takes
• Perform any work related task as delegated by superior
• Ensure that all invoices to reach Admin department timeously
• Ensure that all incoming transfers are logged & distributed
• Logging of discrepancies in shorts & over books daily
• Filing of all transfers/paperwork
• Comply with Health & Safety standards
• Ensure housekeeping of work area

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric but have NQF 3 Stock Management course at minimum 54 credits will be considered for the position
• 2 years’ experience in the industry
• 2 years’ experience in stock related function
• 2 Years minimum experience in a similar role
• Ability to communicate effectively (verbal & written) at all levels
• Ability to handle pressure
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Time management skills
• Numerically skilled

go to method of application »

Job Description

• Purpose: To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Assistant is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 2 Years minimum experience in a Hardware environment
• Basic product exposure (must have spent at least 2 years with Tools products)
• Brights Induction (Service excellence)
• In-house entry level merchandising standards
• In house basic sales technique
• 2 x Department Product Knowledge Certificate
• Natural Sales flair
• Ability to communicate effectively (verbal & written)

go to method of application »

Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

go to method of application »

Job Description

• Purpose: The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships. This role aims to achieve customer satisfaction, sustainable business growth, and profit margins through effective sales strategies and excellent customer service.

KEY RESPONSIBILITIES:

• Lead and manage a team of staff, overseeing recruitment, performance management and disciplinary procedures
• Address staffing issues, including conducting interviews, performance appraisals, and taking disciplinary action as required
• Ensure timely and professional resolution of customer complaints and comments
• Maintain awareness of market trends and competitor activity within the retail industry
• Plan and allocate staff schedules and duties
• Monitor staff attendance and authorise leave
• Uphold health, safety, and customer service standards
• Handle escalated customer complaints and issues
• Authorise price changes and staff purchases
• Oversee investigations into stock discrepancies and irregularities
• Attend and participate in management meetings and disciplinary enquiries
• Promote and uphold company values and brand
• Prepare and submit the relevant reports to senior management, including SWOT analysis
• Perform additional tasks as assigned by superiors

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
•  Valid Drivers Liscense
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)