Brights Hardware was founded in 1971 by Mr. and Mrs. Luis as a General Dealer specializing in electrical contracting and repairs. Through the years, the business has grown into a multi-faceted outlet for all one’s building material and hardware needs.
Since opening the first warehouse in Stikland, Cape Town in 1995, Brights has expanded considerably wit...
Read more about this company
Purpose: The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships. This role aims to achieve customer satisfaction, sustainable business growth, and profit margins through effective sales strategies and excellent customer service.
KEY RESPONSIBILITIES:
Lead and manage a team of staff, overseeing recruitment, performance management and disciplinary procedures
Address staffing issues, including conducting interviews, performance appraisals, and taking disciplinary action as required
Ensure timely and professional resolution of customer complaints and comments
Maintain awareness of market trends and competitor activity within the retail industry
Plan and allocate staff schedules and duties
Monitor staff attendance and authorise leave
Uphold health, safety, and customer service standards
Handle escalated customer complaints and issues
Authorise price changes and staff purchases
Oversee investigations into stock discrepancies and irregularities
Attend and participate in management meetings and disciplinary enquiries
Promote and uphold company values and brand
Prepare and submit the relevant reports to senior management, including SWOT analysis
Perform additional tasks as assigned by superiors
REQUIREMENTS:
Matric or equivalent
Business Management qualification or studying towards one
5 years managerial experience
10 years Hardware Retail experience
Valid Drivers Liscense
Ability to Initiate and Chair Disciplinary Inquiry
Chairing disciplinary enquiry would be an advantage
Training/Experience with Talent Acquisition
Ability to communicate clearly & effectively (verbal & written) at all levels
Planning, time management & organising skills
Monitoring and evaluations skills
Problem solving & strong decision-making skills
Ability to understand relevant legislation
Good customer service, interpersonal and organizational skills
Excellent team leader with lots of self-motivation
Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)
Gmail
Yahoomail