Claims Consultant at RBS

Key Responsibilities

Client Engagement & Communication

• Deliver accurate, timely, and professional communication to all stakeholders (clients, account executives, insurers).
• Keep clients informed throughout the claims process.
• Build strong, positive relationships with both internal and external stakeholders.
• Contribute to achieving client satisfaction and service excellence targets.

Claims Administration

• Manage the full claims process in line with company procedures and compliance requirements.
• Register and process claims accurately and within timelines.
• Appoint assessors/loss adjustors where required.
• Apply policy terms and conditions and assess validity of claims.
• Manage mandated claims and escalate where needed.
• Obtain and approve service quotes; facilitate claims payments.
• Keep internal systems and records updated at all times.
• Drive recovery processes, monitor follow-ups, and maintain communication with clients.
• Flag any instances of suspected fraud, dishonesty, or misrepresentation.

Performance & Compliance

• Meet productivity and quality assurance targets.
• Ensure adherence to internal mandates and regulatory frameworks.
• Support process improvement and team development initiatives.
• Participate in ad hoc projects and contribute to team success.

Personal Development

• Embrace the company’s values and actively contribute to a positive team culture.
• Take ownership of your learning journey and share knowledge with others.
• Share information and knowledge with the team

Requirements

What You’ll NeedMinimum Qualifications & Skills

• Matric or equivalent
• RE 5 certification
• NQF4/5
• FAIS-compliant qualification/credits
• Valid DOFA
• Computer literate (CIMS knowledge is advantageous)
• Excellent verbal and written communication skills

Experience

• At least 3 years’ experience in Personal and Commercial Claims