Claims & Customer Experience Expert – (Australian hours) – (Stellenbosch) at Datafin Recruitment

ENVIRONMENT:

• Our client, a company transforming the future of bicycle security, is looking for a driven and customer-oriented Claims Consultant to join their team.
• In this role, you’ll manage the full claims process—from first contact to resolution—while ensuring all claims meet policy and regulatory standards.
• You’ll also play a key role in identifying and investigating potentially fraudulent claims.
• Ideal candidates bring either experience in the cycling or insurance industries or hold a relevant three-year degree.
• If you’re passionate about delivering excellent service and making a difference in a growing, innovative company, they would love to hear from you.

 DUTIES:

• Provide an end-to-end service where you facilitate the whole process from contacting the client to gathering information/evidence, reviewing and validating the evidence, quoting the correct replacement/s, and then facilitating the replacement process.
• You will have to manage and deliver a superior claims service to ensure that all claims are investigated and settled within the limits of the policy coverage.  
• Provide support to the AU / NZ team by providing technical claims and bicycle knowledge.

 REQUIREMENTS:

• Passion for providing excellent customer support
• Ability to manage end-to-end claims processes
• Ability to detect fraudulent claims
• Understanding of policy and regulatory compliance

 Preferred/Desirable Requirements (any of the following):

• Experience in the cycling industry
• Insurance knowledge 
• A three-year degree (in any field)