Claims Handler at Old Mutual

Job Description

• To provide a quality Claims service to our mandated brokers/UMA’s
• Ensure containment of claims spend on the mandated brokers/UMA’s
• Provide excellent service a culture of best practice to our mandated brokers/UMA’s

• Comply with Binder regulations and Claims Binder agreement

• Provide support to relevant stakeholders (Re-insurance, Portfolio management, Corporate finance, SIU, Salvage etc.)

• Handle reportable claims

• Monthly estimate reporting

• Drive direction spend

• Identify risk and mitigate where necessary

• Collaborate and work closely together (team work) with others thereby leveraging constructive team dynamics and innovation

• Align own behaviour with the organization culture and values

• Achieve own performance objectives

• Actively participate in own professional development and career path.

• Follow company policies and procedures.

• Provide broker/customer services/support in line with quality and performance standards

• Build positive broker relations and solve or escalate broker queries and complaints

• Analyse data

• Proactively suggest improvements.

• Adhere to specified standards, policies, practices and procedures.

• Identify and recommend areas / ways to improve processes.

Job Requirements

• Matric or Equivalent

• 2 - 3 years relevant Short Term Insurance Claims experience

• Appropriate Insurance Qualifications

• Working knowledge, understanding, comprehension and communication  skills

• Underwriting knowledge

• Strong EXCEL knowledge