Claims Manager | Volksrust at PSG Konsult Ltd

Job description:

• The Claims Manager will be responsible for registering personal and commercial lines claims as requested from client or adviser on the systems or at the relevant product provider following the claims processes.

Responsibilities:

• Receive claim from the client or adviser and make sure that cover is in place and premiums paid up to date.
• Register personal and commercial lines claims on relevant system or at the product provider.
• Request outstanding information / documents from the client.
• Appoint assessor where applicable.
• Follow the claims process and procedures.
• Follow claims up and provide assistance to the provider and client where needed.
• Provide regular feedback to the client and adviser on the progress of the claim.
• Report complicated claims, rejections to management before speaking to the client.
• Finalise claim and upload all documents to myPractice under the clients profile on notes.
• Ensure that all processes are in place, if not, request adviser / team leaders assistance.

Minimum Requirements:

• Grade 12
• Fully computer literate (MS Word, Excel, and Outlook)
• NQF Level 4 – Full qualification (short-term insurance)
• Successfully completed the RE 5 Examination (Representatives)
• A minimum of 5 years working experience within the short-term Insurance industry in claims administration and underwriting
• Previous experience in HCV/Transport Insurance within claims and underwriting
• Previous experience with Insurer Systems (1Web, Santam, Hollard, OMI, SAFIRE)
• DOFA confirmation from FCSA
• Proficient in both written English and at least one other of the official South African languages
• Own Transport and valid Driver’s License

Competencies:

• Good verbal and written communication skills
• Good administration skills
• Excellent planning and organising skills
• Problem solving and analysis
• Time management skills
• Good negotiation skills
• Resilient with a good level of stress tolerance
• Highly client-focused with good interpersonal skills

Closing date:  02-Jun-2026