Claims Non-Motor Investigator _On The Road at OUTsurance

Job Description

As the OUTsurance Non-Motor Claims Assessor you will be responsible for assessing, validating and finalising Non-Motor Claims

Responsibilities:

• Validate all incidents and claims
• Meeting with clients, witnesses, SAPS officials, etc.
• Finalise all reports and administration (reports, scanning,photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients.

Conduct all the above to the required performance and quality standards that are in place.

Qualifications

Minimum requirements:

• Matric
• Valid Driver’s licence
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.

Minimum experience required:

• 2 years pf Investigation/Assessing experience in a short-term insurance industry is essential

Additional Information

Skills and Competencies:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with a investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.
• Must be willing to travel locally when required and have valid driver’s license.