Claims Partner at Innovation Group South Africa

Description To set up the new claims. To book initial survey and repair appointments for the engineers. To continually achieve customer and client satisfaction through excellent claim administration and ownership.

• Key Responsibilities Managing the central inbox on a rota basis.
• Setting up the new claim on bespoke claims system.
• Contacting the policy holder to obtain information via the triage questions.
• Arrange visit with policy holder and enter into engineer’s diary within corporate SLA’s.
• Claim ownership, ensuring that the claim is managed through to completion.
• Producing letters to parties involved in the claim.
• Arranging travel, accommodation where necessary for engineering visits etc.
• Dealing with inbound calls.
• Occasional stationary orders.
• Ensure work is kept up to date and entered onto drainage claims management system.
• Ensure IG philosophy, standards, service levels and complaints procedure are adhered with.

Skills Required:

• Excellent interpersonal skills
• Computer literate (ideally in Microsoft Office)
• Ability and willingness to learn
• Can work with colleagues within a team(s) to support the activities of the business
• Able to start and complete activities when expected
• Can evaluate facts and recommend decisions
• Attention to detail
• Good communication skills
• Organisational skills

Knowledge Preferred but not essential:

• Knowledge of customer service and claims handling
• Data Protection legislation
• Knowledge and understanding of insurance
• Knowledge and understanding of drainage services
• Diary management
• Geographical knowledge
• Benefits Usual company benefits

Applications Close Date 21 Nov 2022