Claims Procurement Manager: Motor at Momentum Metropolitan Holdings Limited

Role Purpose    

• Overseeing the efficient execution and monitoring of all motor claims procurement- related tactical initiatives, processes, procedures, systems and employees. Collaborate with internal stakeholders to align claims procurement activities with business objectives. Additionally, the role involves fostering continuous improvement, and leveraging data-driven insights to enhance claims procurement performance.

Requirements    

• Bachelor's Degree or relevant qualification
• 5yrs+ experience working in a short- term insurance essential
• 3-5years management experience
• Intermediate to expert level understanding of CodePlex and software procurement trends
• 5yrs+ Experience in managing the end-to-end procurement process.
• 5yrs+ Experience in non-motor procurement (advantageous)
• Advanced experience in Microsoft Suit
• Knowledge of the legislative impact on the insurance and financial services industry
• Knowledge of the procurement claims value chain

Duties & Responsibilities    

• Managing the claims procurement specialist team [high-level of productivity & performance, including performance management]
• Hold monthly one-on-one meetings to discuss any performance & development topics with employees and conduct monthly employee audits to confirm if Business Score Card objectives are achieved
• Support and align department to all Momentum Insure strategic objectives, such as developing supplier and assessment strategies related to cost containment, supplier management and superior customer experience.
• Partner with Momentum Insure’s internal stakeholders [Actuarial, Underwriting, Legal, Claims, Sales, and Servicing] to understand business needs.
• Ensure that procurement policy and guidelines, support the needs of Momentum Insure, and best practice & code of ethics is applied and delivered.
• Assist with complaints received via the Service Provider Conduct escalation process.
• Audit claims to ensure that the right recommendations were made in the assessed report, compared to the policy cover.
• Investigate and report on potentially fraudulent claims.
• Identify innovative opportunities to improve efficiencies, client experience and claims costs
• Manage service provider relationships and performance [including performance management & termination]
• Present procurement initiatives to the Claims Procurement Steering Committee and implement procurement initiatives approved.
• Manage Broad-Based Black Economic Empowerment initiatives and legislative requirements [preferential procurement]
• Manage Enterprise and Supplier Development initiatives and legislative requirements
• Draft and submit monthly reports for the Head of Claims Procurement and the Claims Procurement Steering Committee
• Support the Head of Procurement in the delivery of procurement strategies relating to all spend areas as well as assisting in complex negotiations that will optimize the overall commercial position of Momentum Insure
• Manage the end-to-end procurement process (including CRM) for key contracts in collaboration with key business areas i.e. claims operations, investigations and legal
• Ensure processes and procedures related to supplier and team management are fully documented and followed.
• Work closely with Momentum Group procurement team to manage B-BBEE in line with Momentum Group transformation strategy & targets.
• Deliver competitive advantage through cost savings relating to average cost of claim, CodePlex implementation and supplier management.

Competencies    

• Communication skills
• Problem-solving skills
• Planning and organising skills
• Interpersonal skills
• Business acumen
• Influencer [building relationships]
• Teamwork: Support team and department strategy
• Reliance: the ability to work independently without constant micro-management
• Client-centric mindset
• Detail orientated: Specifically building standards and rates
• Accountability
• Ethics [Honesty & Trust]
• Negotiating skills/solution driver
• Ability to handle/manage stress
• Conflict Management
• Knowledge of the procurement claims value chain
• Networking
• Leadership and Management skills
• MIS Analysis & Data Interpretation

Deadline:22nd August,2025