Claims Specialist at Swiss Re

About the Role 

• We are looking for a highly motivated (re-) insurance professional to join our P&C Reinsurance team in the Johannesburg office for the role of Claims Specialist.
• In this role, you will be responsible for handling a reinsurance claims portfolio with focus on the Property & Casualty lines of business primarily in South Africa and the Sub-Saharan African markets.  

Key responsibilities:

• Manage and oversee a Property & Casualty claims portfolio, ensuring state-of-the-art claims management under your full responsibility.
• Monitor, steer and control claims adjudication processes to create impact, generate insights and identify trends.
• Conduct claims reviews, audits and trainings.
• Actively participate in cross-functional market teams (XFT), providing valuable claim insights and expertise to support market executives, client managers, and underwriter.
• Represent Swiss Re's expertise at industry events, client engagements, and conferences, fostering relationships with key stakeholders including clients, attorneys, adjusters, and specialists.
• Contribute to our Thought Leadership activities and internal claims expert networks, leveraging insights to differentiate Swiss Re and deliver added value to clients.

About the Team 

• You will be part of the Western & Southern Europe, Middle East & Africa P&C Claims team together with experienced claims handlers with different professional backgrounds and nationalities. In addition, you will work closely together with our Operations, Reserving and Market Unit colleagues in different functions and locations.

About You

• We are looking for a highly proactive and adaptable team member, with a collaborative approach and a strong "can-do" attitude. Are you able to cultivate and maintain relationships, with enthusiasm to work in a diverse, global environment?

To succeed in this role you need to have excellent communication, negotiation and analytical skills and bring:

• University degree or equivalent combined with a strong commercial mindset.
• More than 3-year consistent track record of (re-) insurance and claims handling, specifically within Property & Casualty lines of business.
• Demonstrated ability to leverage artificial intelligence tools and technologies to enhance claims analysis and decision-making.
• Experience in managing and optimizing claims portfolios to ensure performance and strategic alignment.
• Proven experience in knowledge sharing, thought leadership, and delivering exceptional client service.
• Fluency in English, French and/or Portuguese language skills are a plus.
• Proficiency in MS Office suite.
• The role may require some travel within the region.