Claims Technician Marine at Momentum Metropolitan Holdings Limited

Role Purpose    

• Full support to the underwriting and claims teams, from processing of claims and underwriting administration including new business, policy issuance, endorsements, cancellations, unpaid debit orders, renewals, outstanding debtors to loading of claims, appointment of surveyors, and drafting agreements of loss. 

Requirements    

• Grade 12
• FAIS and Regulatory Exam compliant with a minimum of an NQF4 insurance certificate
• At least years underwriting exposure in a specialist non-life insurance environment
• Preferable Marine insurance knowledge or short term Insurance knowledge is essential
• Exposure to underwriting administration and/or claims administration is essential
• Knowledge of the South African Insurance market
• Sound knowledge of statutory and legislative requirements
• Sound knowledge and understanding of underwriting principles, commercial and financial
• Proficient in Outlook, MS Word and Excel is essential

Duties & Responsibilities    

• Support underwriting and sales teams where required
• Handling underwriting queries from brokers
• General correspondence with broker via e-mail or telephone
• Maintaining and building relationships with brokers
• Diarize matters that need to be followed up
• Assist with processing of new policies, renewal policies and endorsements
• Maintain, monitor, and continually improve service levels
• Build and maintain internal and external relationships with all key stakeholders
• Handle broker queries, complaints, and problems
• Refer problems to relevant department, where necessary
• Escalate problems or complaints where necessary
• Develop and maintain exemplary broker service relationships
• Refer underperforming clients to senior underwriters / sales for corrective action.
• To perform any other duties that may be assigned
• Capturing claims
• Loading payments
• Drafting Agreements of Loss
• Appointing of surveyors
• Diarize matters that need to be followed up
• Handle broker queries, complaints, and problems
• Refer problems to relevant department, where necessary
• Escalate problems or complaints where necessary
• Develop and maintain exemplary broker service relationships
• To perform any other duties that may be assigned
• Support underwriting and sales teams where required
• Handling underwriting queries from brokers
• General correspondence with broker via e-mail or telephone

Competencies    

• Accuracy and high attention to detail
• Problem solving skills
• Good planning and organising skills
• Ability to work well under pressure
• Ability to multi-task
• Ability to work both independently and as part of a team
• A positive attitude
• Good time management
• Ability to work remotely