Clerk: Queries (Contract) at Ackermans

Job Overview

Ackermans has an exciting opportunity for a Clerk: Queries. This position will be a Fixed-Term Contract ending 31 May 2024).The Clerk: Queries will be responsible to will serve as the single point of contact and be responsible for managing all internal and external stakeholder queries within the accounts payable function and will be part of a structured Finance team.

We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

Key responsibilities:

Query Resolution

• Acknowledging receipt of queries & assign to relevant teams.
• Manage relevant Accounts Payable, Accounts Receivable & Support Services Queries.
• Managing and responding to vendor queries relating to additional claims, rebates, discounts, outstanding payments, payment confirmations, inventory, store queries enquiries, bank queries, Maersk queries
• Managing query follow-up process and communicating turnaround times and query progress
• Managing the query escalation process

Reporting

• Tracking urgent queries, specifically relating to urgent payment requests
• Weekly / monthly reporting on outstanding queries
• Provide reports on any deviations to the process

Customer Service & Administration

• Maintain good external & internal stakeholder relationships
• Working with stakeholders to continuously seek ways to improve processes
• Efficiently resolving stakeholder queries within agreed turnaround times
• Ensure proper filing of documentation
• Provide support to Accounts Payable & Support Services teams

Qualifications required:

• Essential: Relevant Finance Certificate or Diploma
• Preferred: Bachelors Degree in Finance / Accounting or related field

Experience required:

Essential:

• 1 - 2 years’ relevant accounts payable experience
• Minimum 1 year experience in query resolution

Preferred:

• Retail environment experience
• Experience in using SAP
• Relevant finance administration experience

Knowledge & skills required:

• Knowledge of basic accounting principles, procedures and application
• Knowledge of the Accounts Payable process
• Computer skills
• Problem solving skills
• Strong finance administration ability
• Intermediate to advanced Excel
• Ability to work independently as well as in a team
• Strong numerical ability
• Ability to work under pressure and large volumes of work
• Strong communication skills (Written & Verbal)