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  • Posted: Feb 18, 2021
    Deadline: Not specified
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    In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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    Client Desirability Operations Manager

    To plan and manage the Client Desirability operations and implement the execution strategy of Group screening, monitoring and reporting requirements in-line with segment risk appetite. 

    Responsibilities

    • Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
    • Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
    • Compile, manage and administer relevant training to achieve business objectives
    • Ensure compliance to legislative and audit requirements and adherence to relevant processes
    • Ensure process and platform alignment across Group
    • Manage quality outcomes in line with Group/ Segment risk appetite
    • Enable the business through timeous execution of operational requirements in line with strategic objectives
    • Plan, manage and forecast business outputs
    • Provide input into business unit strategies
    • Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
    • Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience
    • Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions

    Additional Requirements

    • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
    • Candidates applying must not be a unrehabilitated insolvent.

    Qualifications and Experience:

    Minimum Qualification:

    • Relevant Degree in Business Management/ Financial Management/ Logistics Management/ Operations Management/Engineering/Legal

    Experience:

    • 5 to 8 years experience in a similar or legal environment, of which 2 to 3 years should ideally be at a management level.

    Method of Application

    Interested and qualified? Go to FNB South Africa on www.firstrandjobs.mobi to apply

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