Client Engagement Director AIM at Hatch

As the successful candidate, you will:

• Act as the Client Engagement “right hand” to our AIM Regional Leadership Team.
• Manage/supervise Client Action Team (CAT) members in the region.
• Support the development and implementation of strategic account plans with Key Account Managers, consistent with regional and global business plans
• Support regional leadership in the prioritization of their sales and pursuit pipeline, including identification of must-win pursuits
• Encourage Client Engagement best practices to position Hatch favorably
• Facilitate Win Strategy Development and Executive-level strategy reviews on must win pursuits
• As a persuasive messaging architect, input and provide hands on support to proposal Executive Summaries, including guidance on identifying and addressing client hot buttons
• Coach pursuit and engagement managers in writing compelling and winning proposals
• Prepare teams for client meetings and presentations, including short-list interviews
• “Acting like an owner” in your role, measure results and identify areas for improvement
• Deliver Hatch Sales Training courses
• Support the AIM region’s understanding and utilization of Hatch’s Total Client Management (CRM) system
• Provide coaching of Client Engagement and Sales competencies, for all AIM’s employees, per Hatch’s Leadership Development Framework
• Support CAT Global mandates and serve as the face of them to the AIM region

You bring to the role:

• Bachelor degree or post-grad in Business, Marketing or Engineering
• Minimum 15 years’ experience in an Account Manager, Business Development Manager, Commercial, Engineering, Project Manager or equivalent role, demonstrating increasing responsibilities over time
• Minimum 5 years’ experience pursuing new business, specific experience in $10 Million (+) pursuits
• Experience in one of Hatch’s core industries required (i.e. Metals, Energy, Infrastructure)
• Existing client contacts (metals, energy or infrastructure sectors) in Africa is a plus
• Strong business acumen combined with high Emotional Intelligence
• Proven ability to build trusted relationships and influence from the side
• Client Relationship Management (CRM) system experience a plus