Client Growth Manager at CLS Human Capital Specialists

Key Responsibilities
Sales and Business Development

• Identify and pursue new business opportunities through targeted outreach, industry networking, and lead generation.
• Conduct product demonstrations and sales pitches to highlight the SaaS platform’s value proposition.
• Develop and manage a sales pipeline to meet revenue targets.
• Achieve R30,000+ in monthly recurring revenue from new deals, with a sales cycle duration of under 50 days.

Account Management and Client Growth

• Conduct regular account reviews to identify upselling and cross-selling opportunities.
• Build strong relationships with key decision-makers within client organizations.
• Collaborate with product and marketing teams to introduce new features, ensuring platform value alignment.
• Achieve 20% quarterly growth on client book value and 8/10 NPS (Net Promoter Score).

Client Onboarding and Implementation Management

• Create customized onboarding plans, ensuring a smooth transition from sales to implementation.
• Coordinate with technical teams to ensure timely and accurate SaaS platform setup.
• Provide training and support during onboarding to maximize platform adoption.
• Ensure 95% of clients are onboarded within 30 days, with a 90% post-implementation satisfaction score.

Customer Success and Relationship Management

• Conduct regular check-ins and performance reviews with clients to gather feedback and address concerns.
• Coordinate issue resolution to maintain high levels of customer satisfaction.
• Develop strategies to increase platform engagement and feature usage by 25% per quarter.

Contract and Renewal Management

• Monitor contract renewal timelines and initiate discussions in advance.
• Negotiate contract terms to secure long-term commitments and mutual benefits.
• Achieve over 90% contract renewal rate with an average extension increase of 10%.

Minimum Education (Essential)

• Matric

Minimum Education (Desirable)

• Diploma or certificate in business or HR-related fields is beneficial.

Minimum Applicable Experience (Years)

• 3–5 years in sales, account management, or customer success roles within a B2B environment.

Required Skills and Experience
Essential:

• HR Tech industry knowledge
• CRM system proficiency
• Expertise in SaaS and enterprise account management
• Presentation skills

Desirable:

• Familiarity with Google Suite, MS Suite, ZOHO, and LinkedIn